VP of Information Technology (Austin, TX)

📍 Location: Downtown Austin, TX or Old Town Scottsdale, AZ (In-Office); Remote considered for the right candidate
💼 Type: Full-time, Executive Leadership
💰 Compensation: World-class executive pay + equity + premium benefits

This role is a live test of our core values. The right candidate embodies:

• Communicate Well – Make complex topics simple, triage with empathy, and align cross-functionally.
• Make It Effortless – Remove friction. Build systems that feel seamless, not burdensome.
• Innovate Constantly – Be curious, proactive, and always looking for better ways forward.

We also expect our leaders to model our people values: tenacity to close, personal integrity, and a deep respect for teamwork.

• Appreciates the Foundation – Our current systems work. They got us here. You’ll respect the tradeoffs made along the way, learn the “why,” and deliver incremental improvements before major change.
• Seeks Early Wins – You’ll establish credibility by delivering low-friction, high-impact improvements within your first 30–90 days. Early wins matter.
• Thinks Like a Builder – You’re here to eliminate chaos, not manage it. You’ll design scalable systems and repeatable strategies that improve with scale and stand the test of time.

• Deep comfort in an Apple-native environment.
• Proven hands-on experience with MDM platforms, including building custom deployment packages and scripts.
• Fluency in IT security and compliance practices: access logging, SSO/LDAP, and policy design.
• Experience building zero-downtime onboarding/offboarding systems.
• An automation-first mindset: if it can be scripted, it should be.
• Ability to “speak engineer” — collaborate with technical teams, contribute scripts, and partner effectively with Engineering leaders.

Security Philosophy

Files.com has a unique security posture: we expect to outperform companies 10x our size—without sacrificing productivity. That means:

• No security theater.
• No broken experiences in the name of compliance.
• No tolerance for sloppy execution.

Your job is to protect the business as aggressively as possible, while keeping security invisible to employees. If something feels like friction, we revisit it.

What You’ll Actually Do

• Own internal IT strategy in a Mac environment: SaaS management, device control, access systems, and user lifecycle processes.
• Design and enforce seamless security systems: real protection, zero friction.
• Automate relentlessly: provisioning, onboarding, patching, compliance, and help desk workflows.
• Lead help desk operations: build systems that resolve issues quickly and proactively support employee productivity.
• Oversee core platforms: Google Workspace, Microsoft 365, Slack, Zoom, Greenhouse, Help Scout, and more.
• Champion compliance: lightweight but powerful access controls and policy frameworks that keep us audit-ready.
• Collaborate with Engineering: contribute scripts, coordinate infrastructure needs, and act as a bridge between IT and dev teams.
• Deliver early wins: identify high-impact improvements in your first 90 days and build trust fast.

• Internal IT systems are automated, scalable, and invisible to most employees—because they just work.
• Security is seamless, effective, and friction-free.
• Help desk tickets are rare, handled quickly, and often prevented before they happen.
• Employees consistently describe their IT experience as “effortless.”
• Files.com meets compliance standards without chaos, confusion, or red tape.
• Engineering trusts you as a true partner who speaks their language and gets things done.
• Leadership sees IT not as overhead, but as a growth driver.

• ✅ You see IT as a systems design challenge, not a support queue
• ✅ You think like an engineer and automate everything you touch
• ✅ You’re obsessed with security but allergic to friction
• ✅ You can lead at the executive level while staying hands-on when needed
• ✅ You thrive in fast-moving, disciplined environments where ownership is the culture
• ✅ You’re a Mac-native expert who lives and breathes the Apple ecosystem

This is a rare opportunity to step into a VP-level role at a profitable, founder-led SaaS company where IT isn’t an afterthought—it’s a strategic driver of growth. You’ll have the authority, resources, and executive visibility to design systems that scale and shape our operations for years to come.

Unlike many IT leadership roles, this one is 100% focused on internal excellence. You won’t be putting out fires for customers. You’ll be building deeply—future-proofing our internal systems, enabling our people to do their best work, and collaborating directly with senior leadership on the strategy that powers the company.

If you’re a strategic IT leader who’s ready to build, automate, and elevate—while sitting in a VP seat that actually matters—this is your opportunity.