Digital Channel Technical Supervisor

The Digital Channels Technical Supervisor will provide technical support for the subsidiary’s delivery channel initiatives and active channels. They will oversee day-to-day support of the BREFT Switch, CLICK & associated end user channels.  He will work with the Business to develop strategies and action plans to align technology to business processes of the Company that are geared to supporting delivery channels. Analyze business requirements and translate into technology solutions. Develop, implement, and maintain policies and procedures related to delivery channels based on FINCA’s I.S policies.

Measure, monitor and optimize Delivery Channel Services and good performance of the area as a service provider. Develop, implement, and maintain Information Security Plan and Business Continuity Plan for all Delivery channel solutions.

• →Manage the delivery channel interface to Core Banking Application.
• →Manage the subsidiary BREFT Switch application and Channels software and hardware.
• →Maintain above 98% system uptime for BREFT SWITCH and related Channels software and Hardware.
• →Ensure Functional and good health status of related databases supporting Channels.
• →Maintain, test, and apply patches related to BREFT Switch/ATM from vendors.
• →Provide support to end users on devices and switch related issue.
• →Work with the Regional Infrastructure Specialist, Subsidiary Network Managers, and network providers to ensure that the connectivity between mobile devices and BREFT functions as expected with minimum downtime.
• →Work with the subsidiary Reporting Manager and Regional Reporting Specialist to ensure required business reports are developed and available to the business.
• →Evaluate new technologies and implement them if appropriate for other departments and works with other technical staff to determine hardware and software needs.
• →Maintain security of hardware and software on the devices used for delivery channels.
• →Maintain an updated inventory of all the delivery channels devices.
• →Maintain an updated inventory of all the software installed on the delivery channels devices.
• →Performs backups of data and operating systems for all critical machines.
• →Responds to problem reports, machine crashes, hardware failures and power outages.
• →Take charge and ensure adequate IS Security coverage is maintained at all areas under the delivery channel domain including but not limited to data, infrastructure, networks etc.
• →Work with the Regional & Local IS Project Manager to ensure all Delivery channel projects are formally managed.
• →Coordinate and support provision of related IS trainings to system users.
• →Provide specifications and standards in procurement of IS hardware, software, and services.
• →Ensure disaster preparedness of a Channels systems and hardware.
• →Keep an up-to-date inventory of Channels related mobile devices.
• →Coordinate the resolution and remediation of all security related issues at application level for delivery channel systems and end user devices used specifically by delivery channel systems.
• →Manage all the integrations for the Middleware system.
• →And any other duties assigned.

Responsible for supervising Digital Channels Technical Officer.

• →Strong technical orientation related to the job.
• →Ability to work well in a team environment and under pressure.
• →High level of energy, creativity, flexibility, enthusiasm, commitment, self-confidence.
• →Accuracy, attention to detail and awareness of deadlines.
• →A hard-working self-starter with initiative, able to set own priorities.
• →Sharing:  Contributes to a team and recognizes and promotes the wider corporate picture.
• →Ability to anticipate problems and proactively takes measures to control or minimize them.
• →The ability to present information and ideas clearly and concisely.
• →Proven ability to balance, prioritize and organize multiple tasks.

Understands the scope of own authority and knows when to highlight issues and seek authorization / advice from the IS Manager

 To perform the job successfully, an individual should demonstrate the following competencies and attributes:

• Over 2 years of experience in implementation and support of Delivery Channels systems.
• Knowledge of Core Banking systems, knowledge of Orbit will be an added advantage.
• Knowledge of ISO messaging formats and Switching Technologies.
• Experience with Windows family operating systems.
• Experience with Linux operating systems.
• Experience with enterprise databases (at least one of Oracle, DB2, MS SQL).
• Experience with integrating and maintaining external software libraries and APIs using SoapUI & Postman.

Availability to travel (40% of the time) to various branches as may be required.

I, ……………………...................Employee of FINCA RDC, acknowledge having read the job description of Digital Channels Technical Supervisor position which was entrusted to me by FINCA RDC SA.

• A degree in Computer Science
• ITSM knowledge
• 2+ years of experience in Systems Administration of Delivery channel related applications
• 2+ years of experience within a technical support environment, including hardware, software and network support.

Fluent English: written and spoken.

Able to clearly link IT solution to operational performance drivers, generate alternatives and drive positive change.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Communication skills across all levels of the business. Ability to translate business requirements into technical solutions

To perform this job successfully, an individual should have knowledge of Core banking and Delivery Channel Systems.

• Minimum downtime on Delivery Channel systems.
• Users can utilize the Delivery Channel systems to optimal levels.
• Timely and efficient implementation of Delivery Channel projects.

• Responsible for quality assurance and obtaining service level agreements on the performance of the system and to ensure the set standards are adhered to.
• Relationships with Channels Business Development Manager, Regional IS project Manager and subsidiaries to support Delivery channel agenda.
• Relationship with Regional IS Director to align Delivery channel projects with local policies and global standards of the company.
• Relationship with suppliers for the procurement of IT services and ensure compliance with agreed SLAs
• Relationship with members of IS Department to ensure compliance with goals of the Company.
• Keep permanent relationship with local IS Manager, to allow him to have a full picture about how things are going on