Team Lead Customer Service & Experience (m/w/x)

Experience: You have at least four years of experience in Customer Service, ideally within a dynamic environment such as a startup or scale-up, along with a minimum of two years of leadership experience.

Analytical Mindset: You work in a structured, data-driven manner, constantly challenging existing workflows and continuously implementing improvements with a measurable impact.

Proactivity: You think beyond your immediate area of responsibility, actively bringing cross-functional topics to the table and driving them forward independently.

Resilient Leadership: You lead your team with clarity and energy, even during high-workload phases. You provide guidance, foster accountability, and consistently develop your team even when priorities shift rapidly.

Language Skills: You speak fluent German (C2 level) and have excellent English skills (at least C1 level) to successfully collaborate in an international environment.

Shared Success (VSOP Equity): We win together. Through our Virtual Stock Option Program, you profit directly from the long-term growth and success of FINN.

Fuel your Growth (€3,000 Development Budget): Standing still is not an option. With an annual development budget of €3,000 for training, courses, and seminars, you decide how you want to grow personally and professionally.

Family First (Kindergarten Subsidy & Flexibility): We support you and your family. Benefit from a monthly childcare subsidy, exclusive access to kindergarten spots in Munich, and maximum flexibility to balance work and family life stress-free.

Company Pension Scheme (bAV): We think about your future. FINN subsidizes your company pension plan with a strong employer contribution of 66%.

Experience our Product (25% Auto Subscription Discount): Become a FINN driver yourself! You will receive a generous 25% employee discount on your car subscription, or alternatively, you can take advantage of our attractive bike leasing options.

Health & Mindset (Sports & Wellbeing): Your energy drives us. Benefit from a subsidized EGYM Wellpass membership for fitness and sports, alongside professional mental health support.

Munich Office Life: Barista-quality coffee at the touch of a button, matcha, and the classic fresh fruit basket await you at our modern headquarters in Munich. On top of that, we provide a daily lunch subsidy for your meals.

Team Spirit & Corporate Events: We are more than just colleagues. Whether it's summer events by the lake or a relaxed after-work drink, we celebrate our milestones together at regular team events.