Front Office Supervisor at the Crosby Street Hotel

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at Crosby Street Hotel, where elegance meets outstanding service.

Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.

• →Leadership and Team Support 
  • →Operations Oversight: Oversee daily front desk operations including shift handovers and guest arrivals/departures.

• Ability to stand for a complete 8-hour shift, 5 days a week.
• Ability to read, review, enter, and retrieve information from computer systems and hard copies.
• Ability to use a computer keyboard, mouse, and telephone system.
• Ability to communicate effectively both verbally and in writing using hotel systems.
• Availability to work a flexible schedule including days, evenings, weekends, and holidays.

• Experience: 1–2+ years of front desk experience, preferably within a 4- or 5-star luxury or boutique hotel environment. (Previous step-up or captain experience is a plus).
• Systems Fluency: Proficiency in property management systems, specifically Opera or an equivalent luxury PMS.
• Presence: A warm, professional presence with exceptional spoken and written English and a stellar telephone etiquette.
• Soft Skills: Composure and decisive problem-solving skills under pressure, paired with a high level of attention to detail.
• Education: A high school diploma is required; a hospitality training certification or a college degree in Hospitality Management is a plus.

• Social events throughout the year, including holiday parties and team member appreciation events.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
• Departmental and company-wide incentive programs.