Client Support Associate

GurugramRemoteFull Time Employeemid

Customer SupportOtherClient Support SpecialistSupport Associate

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Quick Summary

Overview

About the Position Our Client Support Associates work to help advocate and troubleshoot for FiscalNote’s platform.

Technical Tools

Customer SupportOtherClient Support SpecialistSupport Associate

About the Position

Our Client Support Associates work to help advocate and troubleshoot for FiscalNote’s platform. They are the first line of defense for client feedback and are integral in identifying issues, discussing enhancements, and keeping clients happy. White glove service is the name of the game, and it’s up to our Client Support Associates to ensure that at the end of every interaction, clients are resolute in their decision to partner with FiscalNote.

About the Client Support Team

The FiscalNote Client Support team is dedicated to providing a holistic, supportive experience to our clients. From onboarding to crafting strategic best practices to comprehensive technical support, the team strives to put the client’s needs first every day. We are dynamic, hard-working, and driven individuals who thrive in an open team structure with constant learning opportunities and room for growth. For us, client support is about taking on new challenges, helping our clients as much as possible, and having fun while we do it.

About You

Empathetic, Customer-focused, and Driven. Like an old sage sitting on top of a mountain, your years of honing your empathy and your passion for learning new tricks have made you a constant resource for friends and family members throughout your life. Guessing isn’t good enough; detailed, concise answers are your winning formula. You can think on your feet, locate solutions for clients quickly, and articulate those solutions accurately.

Manage Support requests through email, phone, and chat channels

Conduct troubleshooting calls, chats, and emails

Interface with Product/Engineering to meet user needs

Maintain Knowledge Base (Help Center) to empower self-service UX

Report on user interaction data from Support tools (Zendesk)

Recommend software and process improvements to users

Track client issues and resolutions

Ensure high levels of Customer Satisfaction with every conversation

Deliver white glove service to each client

1-2 years work experience in support role

Prior knowledge about customer support and help desk industry preferred

Ability to manage and assign priority to urgent tasks

Excellent clarity in communication and telephone/email etiquette

A knack for developing rapport and appropriately employing empathy

Love of data and experience using it for informed process change

Proactive at resolving issues and with high energy and technical acumen

Proficiency with Zendesk or related help desk software preferred

Listing Details

Posted: March 24, 2026
First seen: March 26, 2026
Last seen: April 24, 2026

Posting Health

Days active: 28
Repost count: 0
Trust Level: 51%
Scored at: April 24, 2026

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Fiscalnote

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FiscalNote is a global technology company that provides software tools, data services, and news for government relations, policy tracking, and risk management.

Employees

750

Founded

2013

Domain

fiscalnote.com

Jobs

View 15 jobs

View company profile

Salary

INR 700000–800000

per year