C++ Software Engineer II - Global Voice

Porto, Portugal (Hybrid)Hybridmid

OtherC++ Software Engineer

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Quick Summary

Overview

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Key Responsibilities

Participate in an Agile scrum team which practices DevOps. Write clean and well-documented code and tests. Deliver your code as part of an overall solution running in the public cloud.

Technical Tools

awsazurecppgcpagileci-cd

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Our global voice team is looking for a committed, experienced Senior Software Engineer who is passionate about creating high performing, scalable, and resilient mission critical services that are the foundation of Five9’s next generation contact center platform. You will have the opportunity to combine what you already know with new learnings, crafting a bespoke solution that serves our customers and partners.

Responsibilities

~1 min read

→Participate in an Agile scrum team which practices DevOps.
→Write clean and well-documented code and tests.
→Deliver your code as part of an overall solution running in the public cloud.
→Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other AI services.

3+ years professional experience in software development, with some being written in C and/or C++.
Ability to methodically troubleshoot complex systems.
Excellent communication and organization skills, and a sense of ownership.

Nice to Have

~1 min read

Hands-on experience writing software for real-time communications signaling and media protocols (SIP, RTP, etc.).

Modern C++ (C++17+), RTP/SIP, audio codecs, SIP/SDP, ASR/TTS integration, AI APIs, cloud platforms (AWS/Azure/GCP), CI/CD, containers, SRE principles.