Reports Engineer

ManilaHybridmid

OtherEngineer

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Quick Summary

Key Responsibilities

Work with clients to capture and clarify reporting requirements. Independently build and deliver reports using SQL and Aceyus products. Contribute to project scoping, planning,

Requirements Summary

Work with clients to capture and clarify reporting requirements. Independently build and deliver reports using SQL and Aceyus products. Contribute to project scoping, planning,

Technical Tools

OtherEngineer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Professional Services Engineer delivers customized reporting solutions using Aceyus VUE, taking ownership of standard projects with moderate complexity. They interact with customers, perform detailed requirements analysis, and build reports and dashboards independently, escalating complex issues as needed.

Responsibilities

~1 min read

→Work with clients to capture and clarify reporting requirements.
→Independently build and deliver reports using SQL and Aceyus products.
→Contribute to project scoping, planning, and customer communication.
→Collaborate cross-functionally to ensure smooth deployments.
→Perform testing, troubleshooting, and documentation.
→Mentor junior team members and share knowledge informally.

Requirements

~1 min read

Bachelor’s Degree or equivalent experience.
5-8 years in data analytics and reporting roles.
Proficiency in SQL and report development.
Experience with scripting (html, javascript) preferred.
Strong communication and problem-solving skills.
Understanding of contact center features and reporting environments (e.g., Five9, Avaya, Cisco).

Ability to become the trusted advisor to the customer for analytics projects.
Self-motivated to deliver moderately complex reporting solutions on time with high quality.
Ability to work with project managers both internal and external to drive successful project outcomes.
Proactive mentorship and knowledge-sharing with other team members.