Five911d ago

Telco Carrier Traffic Engineer

Manila, Manila, Philippines (Hybrid)Hybridmid

OtherTraffic Engineer

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Quick Summary

Key Responsibilities

Ensures traffic is meeting expected routes through reporting and troubleshooting,

Requirements Summary

3+ years of telecom experience Excellent knowledge of telecom principals and terminology including DIDs, Toll Free numbers, LATA OCN and NPA-NXX etc. Knowledge of SIP call routing,

Technical Tools

OtherTraffic Engineer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Responsibilities

~1 min read

→Ensures traffic is meeting expected routes through reporting and troubleshooting, takes corrective actions when necessary
→Provide carrier traffic forecasts with regular cadence
→Provide target rate profiles with an established reoccurring cadence to drive competitive pricing
→Process and load updated rate decks for optimal routing
→Monitors and reports on carrier traffic capacity and performance metrics
→Works with vendors on escalation of problems, status updates or performance issues found in monitoring and reporting
→Participates in carrier routing issues such as the removal of a carrier due to network trouble, calculating the cost and impact associated to the event, facilitating the process while mitigating the risk of restoring the carrier to routes
→Works with business partners to understand problem impact, as well as, support project and work requests
→Works with internal groups such as operations, capacity, provisioning to align projects, work- flow processes and metrics report validation

Requirements

~1 min read

3+ years of telecom experience
Excellent knowledge of telecom principals and terminology including DIDs, Toll Free numbers, LATA OCN and NPA-NXX etc.
Knowledge of SIP call routing, Least Cost Routing with Session Border Controllers
Experience with International Routing including ITFS and iDID’s
Ability understand capacity requirements as it relates to carriers
Troubleshoot and resolve persistent problems and escalated issues
Respond to alerts and alarms troubleshooting and correcting problems coordinating issues with the Network Operations Center
Self-starter with excellent troubleshooting skills and ability to prioritize tasks and organize workflow accordingly
Excellent documentation, verbal and written communication skills are required