Planner

We are pleased to share several opportunities for people to us as a Planner. These are permanent jobs, working 40 hours per week, Monday to Friday. This roles are working from our Bury St. Edmunds Office.

A sometimes challenging but rewarding role, ensuring the business meets the requirements of the new and soon to be updated Awaabs Law. Ensuring compliance across numerous aspects of the delivery of a case is key. Ability to work under pressure, on own initiative, as well as working with other team members to ensure the resident receives a friendly professional service throughout the life of their works.

As a Planner, you will facilitate a prompt and efficient repairs service to our tenants, whilst understanding, embracing and applying Flagship’s values, including relentlessly improving performance, so that we can improve the quality and speed of how we maintain and improve our homes.

Providing outstanding customer service, ensuring that when tenants raise a repair, it’s assigned promptly and effectively to allow Flagship’s Operatives to complete the job in a timely manner. You’ll also undertake the work required to schedule more complex repairs, where multiple trades are required, which includes liaising with members of staff across the Group and supporting commercial and void planners where required.

Whilst undertaking any written work, call handling, clerical and administrative tasks related to the role and working to the priorities, deadlines and goals required to ensure high performance of our repairs service. This includes recording information accurately across Flagship’s operational systems, to support data quality.

Applications are welcomed for the role of Planner from those who are highly organised, self-motivated and take a diligent approach to accuracy of work.

You will need to be able to be accountable and have the confidence to question, challenge and be forward thinking. Whilst being a good listener and team player, with excellent customer service skills and experience of dealing with customers/ the public over the phone.

Competent with computers and a standard range of software. You will also need to have a good standard of English and Maths.

Please see the attached The Planner The Part I Play Statement, for responsibilities and requirements details.

In return for your hard work, we offer a competitive salary of £31,960.27 per annum and a benefits package that includes:

Ø 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.

Ø Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.

Ø Death in Service Benefit.

Ø Company Sick Pay.

Ø An agile working environment to achieve a healthy work/life balance.

and that’s not all! We’re also proud to offer:

Ø Opportunities for development (including apprenticeships, our Academy, and various training options).

Ø Health and well-being programs and initiatives.

Ø Empowerment (we give you the tools and systems to make the right decisions for resolving issues).

Ø A Leadership Team that inspires, develops, and supports you.

Please click here, to see the full list of benefits for this job.

To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box.

Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 7th June 2026.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

No Agencies please.

Flagship Services is part of Bromford Flagship. By joining us you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive.