Lead Shelter Coordinator

*seeking those with availability for both morning (7am-3pm) and evening (3p-11pm) shifts 

Responsibilities
• Lead the team by example demonstrating informed decision making, honesty, transparency, and appropriate rapport building with staff, clients, and all community partners.
• Maintain a positive working relationship with coordinators, case managers, and on-site service providers to ensure continuity of care.
• Responsible for attending team meetings and/or training.
• Conduct regular team meetings with Coordinators to ensure consistency, addressing areas for improvement, and recognizing their contributions.
• Always maintain a high level of professionalism, including but not limited to vendors, requests, and all community partners.
• Maintain a quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations.
• Manage communication with the public service program and donors/volunteers as they arise.
• Maintain confidentiality; that individual rights are protected, all services are confidential, and no information is shared without consent.
• Maintain and monitor sanitary conditions, and report concerns as needed to Shelter Manager.
• Become trained and skilled with the HMIS system (includes documentation, entries, training).
• Ensure HMIS data quality control processes are complete and accurate.
• Monitor all Standard Operating Procedures (SOP’s) to ensure compliance.
• Communicate and coordinate assign team roles, when necessary.
• Consult with the Shelter Manager as needed and as appropriate.
• Communicate with the staff from the previous shift during shift change and summarize events to staff responsible for the next shift.
• Responsible for reviewing and maintaining accurate and up-to-date documentation: End of Shift reports, consequence list, incident reports, significant client interaction reports, significant event reports, and property walk sheets.
• As requested, work weekends, additional shifts and holidays.
• Perform all other duties as assigned aligned with program goals.

Qualifications
• Must have or be able to obtain a Level 1 Fingerprint Clearance Card.

• Knowledge of the homelessness population, medically vulnerable individuals, substance abuse, domestic violence, addictions, criminal background, and individuals with disabilities.
• Knowledge and understanding of Flagstaff Shelter Service resources, and ability to navigate community resources for clients.
• Knowledge and skill to provide and model de-escalation and conflict mediation for shelter clients and staff.
• Ability to intervene and appropriately de-escalate crisis situations while providing oversight and supervision so that a safe and healthy environment is always maintained.
• Knowledge of operating basic computer software programs and systems.
• Knowledge of strong work ethics in the workplace.
• Knowledge of basic application of confidentiality.
• Skills in active listening and critical thinking.
• Skills in sound judgement and decision making.
• Skills with strong written and verbal communication.
• Ability to be dependable in attendance and job performance.
• Ability to meet attendance, overtime (if necessary), and other reliable requirements of the job.
• Ability to multitask and perform well under pressure.
• Ability to be flexible and adaptable to the changing needs of the organization.
• High school education, GED, or the equivalent.
• 2 years of experience working in a human services field or equivalent knowledge, skills, and abilities preferred.
• CPR/First Aid Certification preferred.
• Food Handlers Certification preferred.
• Driver’s License preferred.