Corporate After Hours Consultant - Remote, Australia

About the Brand

FCM Travel is the flagship global corporate travel management arm of Flight Centre Travel Group (FCTG). It is a top-tier travel management company (TMC) providing end-to-end travel solutions, proprietary booking technology, and 24/7 expert service to large businesses and multinational organisations across over 95 countries.

About the Opportunity

As a Corporate After-Hours Consultant you will be responsible for delivering exceptional customer service, while efficiently managing time to provide professional travel solutions to corporate clients in a high-pressure environment.

Working on a 24-hour rotating roster, you must adhere to all After Hours Customer Care processes and policies.

You will be required to work independently, navigate multiple GDS systems simultaneously, and issue tickets swiftly in emergency situations to meet client needs.

You are expected to maintain high standards of service, while effectively handling complex travel requests.

This position can be based Australia-wide for the right candidate.

What you will be doing:

• Assist clients with travel enquiries outside of business hours
• Quote and issue new airfare tickets, calculate and reissue air tickets for changes
• Amend or update bookings on all required land products, both in-GDS and non-GDS channels
• Adhere to prescribed customer travel policy, FCTG policies and Corporate After-Hours processes at all times

What you will need:

• Minimum 1 years' experience as a corporate travel consultant with a proven track record of meeting and exceeding KPI targets - only experienced travel consultants will be considered
• Sabre GDS system experience (Amadeus an added advantage)
• Ability to interpret fare rules, change fees, additional collections - self-ticketing for new bookings and reissues will be required
• Exceptional customer service and problem-solving skills to proactively identify and address problems, analysing issues to find effective solutions
• High degree of accuracy and attention to detail
• Excellent written and verbal communication skills
• Ability to work under pressure, manage time effectively and meet deadlines
• Ability to meet challenges with resourcefulness and work autonomously
• Flexibility to work a rotating roster based on a 24/7 business, committing to two full weekends per four-week roster (minimum of 8-hour shifts) to meet operational requirements
• Experience in Lumina, Portal, Genesys and Salesforce Agent Workspace an advantage

What you'll Enjoy:

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