Product Delivery Lead - Cruise Product - Broadbeach, QLD

A day in the life:

• Lead, coach, and develop Cruise Product Managers and Product Coordinators, ensuring priorities, deadlines, and deliverables are achieved.
• Foster a high-performing, collaborative team culture through ongoing support, capability development, and performance management.
• Establish and optimise team workflows, processes, and operating rhythms to improve efficiency, accountability, and delivery outcomes.
• Oversee product distribution and campaign execution, ensuring EDMs, press activity, and campaign deadlines are consistently met.
• Partner with Product, Sales, Marketing, Operations, and Aftersales teams to identify challenges, remove barriers, and improve business outcomes.
• Drive continuous improvement by identifying operational bottlenecks and implementing scalable solutions across the Cruise Product function.
• Maintain operational excellence by ensuring product accuracy, process consistency, documentation standards, and delivery quality across all platforms.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Who you are:

• Proven experience leading, coaching, or mentoring teams within a product, cruise, travel, or tourism environment.
• Strong people leadership skills with the ability to build engagement, accountability, and high performance.
• Demonstrated experience managing multiple priorities, stakeholders, and deadlines in a fast-paced environment.
• Strong organisational and workflow management skills with a focus on operational efficiency and delivery excellence.
• Experience developing, implementing, and improving processes that drive team performance and business outcomes.
• Excellent communication and stakeholder management skills with the ability to influence across multiple business functions.
• Proven problem-solving capability with experience identifying challenges and implementing practical, scalable solutions.
• Experience within the cruise or travel industry and an understanding of product development, distribution, and operational workflows.

What you'll enjoy:

#LI-KP1#IGNT#LI-Onsite

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

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