Sr. IT Support Engineer

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

• Provide responsive on-site and remote support for incidents and service requests, taking ownership through resolution or effective escalation.
• Diagnose issues across Windows endpoints, Microsoft 365, networks, servers, mobile devices, printers, peripherals and meeting-room technology.
• Act as an escalation point for the Service Desk and coach colleagues through troubleshooting, root-cause analysis and knowledge transfer.
• Manage the smooth onboarding and offboarding of employees.
• Maintain clear ticket updates, customer communications, technical records, support procedures and knowledge articles.

• Administer Windows 10/11 devices and support Microsoft 365 services, including Outlook, Teams, SharePoint and OneDrive.
• Perform delegated administration in Active Directory, Group Policy and Microsoft Entra ID, including users, groups, devices, permissions and security controls.
• Support device builds, software packaging and deployment, patching, endpoint management and compliance with enterprise standards.
• Work with remote infrastructure teams to support Windows Server, file permissions, backups, switches, wireless access points, VPN, DNS, DHCP, firewalls, comms rooms and local racks.

• Respond to endpoint security alerts and support cyber incident, vulnerability remediation and access-control activities.
• Complete assigned audit and control evidence, including SOX-related activities, accurately and on schedule.
• Operate in accordance with company IT standards, information-security requirements, health and safety rules and site procedures.
• Support backup verification, disaster-recovery readiness and corrective actions where requested.

• Support local business applications such as CAD, time and attendance, environmental monitoring and shop-floor systems, escalating to application owners where appropriate.
• Contribute to refresh, migration, deployment, facility-change and software implementation projects while maintaining day-to-day service.
• Identify recurring issues and improvement opportunities, using data, customer feedback and root-cause analysis to strengthen service quality.
• Maintain safe, orderly IT spaces and provide practical support in office and manufacturing areas, including occasional physical equipment moves and rack patching.

• 5 – 10 years’ progressive IT support experience, including substantial 2nd-line work and exposure to 3rd-line or infrastructure activities.·  
• Proven delivery of high-quality support to enterprise users, both in person and remotely, with ownership of complex incidents.·  
• Strong Windows 10/11, Microsoft 365, Active Directory, Group Policy and Microsoft Entra ID knowledge.·  
• Practical understanding of endpoint management, application deployment, patching and device compliance.·  
• Sound networking knowledge, including TCP/IP, DNS, DHCP, Wi-Fi, VPN and basic firewall concepts.·  
• Working knowledge of Windows Server, virtualisation, file services, permissions and backup monitoring.  
• Experience with an ITSM platform such as ServiceNow and disciplined use of incident, request, change and knowledge processes. 
• Ability to document technical procedures, interpret policies and audit requirements, and work effectively where the solution is not fully prescribed. 
• Strong customer communication, prioritisation, problem-solving and root-cause analysis skills.

• Manufacturing, engineering, aerospace or defence-sector IT support.
• CAD, time and attendance, environmental monitoring or operational/manufacturing technology support.
• SOX controls, vulnerability remediation, Cyber Essentials or comparable compliance activity.
• PowerShell scripting, awareness of Microsoft Azure or similar cloud services.
• Mentoring or coaching colleagues and contributing to continual service improvement.

• Relevant practical experience is more important than a specific qualification. However, and understanding of ITIL processes and some industry standard qualifications such as Microsoft, CompTIA or similar would be advantageous.

• The role is primarily site-based and includes office, server/comms-room and manufacturing-floor work. Manufacturing locations may be noisy and contain machinery, chemicals or dusty equipment areas. The postholder must follow all site health, safety, security and access requirements and use appropriate equipment and controls.