Family Support Coordinator (English/Cantonese)

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Quick Summary

Key Responsibilities

Plan and implement family support programs in accordance with the work plan and goals, including parent/caregiver workshops, community events, family events, information and referrals,

Requirements Summary

Bachelor’s Degree in Social Work, Early Childhood Education, Counseling,

Technical Tools

OtherCoordinator

Job Title: Bilingual Family Support Coordinator (Cantonese/ English)
Reports To: Family Support Manager (or designee)
Location: Agency Wide
Compensation: Level 1: $32-34/hr; Level 2: $32-34/hr; DOE and credentials, excellent benefits package
Classification: Non-exempt, full-time position, 37.5 hours/week
Schedule: Monday-Friday with occasional evenings and weekends
Date: June 16, 2026

Position Overview:
In accordance with Family Connections’ mission and standards, the Bilingual Family Support Coordinator works in partnership with parents/caregivers, staff, and community agencies to build collaborative relationships. This position provides programs that support families as they identify and meet their own goals and nurture the development of their children in the context of their family and culture. The position will support the coordination of programs.

About Family Connections Centers:
Family Connections Centers (FCC) provides community-driven, multilingual education and support programs to help children and families thrive. We envision and work toward a connected, equitable community where every child and family have access to the education and resources they need to succeed. Visit fccenters.org to learn more.

Essential Responsibilities:

Plan and implement family support programs in accordance with the work plan and goals, including parent/caregiver workshops, community events, family events, information and referrals, and caregiver support group
Facilitate parent/caregiver support groups, parenting classes, parent advisory board, parent action grant, and workshops, including organizing guest speakers
Lead the coordination of on-site food distribution program, including volunteer coordination
Provide and facilitate family advocacy, case management, Information & Referral
Conduct assessments that identify strengths and needs of individuals and families and implement these findings into individual service plans
Coordinate internal diaper distribution programs
Responsible for translation of intake forms, agency rules, announcements, and communication between families and staff
Conduct outreach at public and private organizations and events and collaborate on marketing materials
Facilitate intakes, surveys and evaluations of family support programs and work with colleagues to monitor progress for grant proposals and reports
Coordinate and organize tabling outreach event while acting as the primary point of contact for inquiries
Establish and maintain strong partnerships with community partners and other family resource centers
Input and maintain attendance data collected for all sites' programs in accordance with established procedures.
Perform other duties as needed or requested by the supervisor

Qualifications / Requirements:

Bachelor’s Degree in Social Work, Early Childhood Education, Counseling, or related field; degree can be substituted with additional years of relevant professional experience
2+ years of experience working in children and family services
Excellent interpersonal skills with the ability to build positive relationships and collaborate effectively with team members, partners, participants, staff, and volunteers
Strong organizational and administrative skills, including familiarity with Microsoft Office and working knowledge of databases
Able to handle multiple tasks, great problem-solving and mediation skills, and commitment to FCC’s mission

Skills and Knowledge:

Professional ethics of confidentiality, discretion, and good judgment
Strong critical thinking, flexibility, resourcefulness, attention to detail, and decision-making
Ability to speak in group settings, provide feedback, and share ideas
Works well both independently and collaboratively; able to take initiative and contribute to team goals; and attends required meetings, trainings, and workshops
Demonstrated cultural sensitivity, experience working effectively in diverse communities of staff and participants, and knowledge of San Francisco’s diverse community and learning styles
Keen sense for safety, security, and ergonomics
Maintains required certifications (e.g., CPR/First Aid, Mandated Reporter, Pesticide training), follows safety and ergonomic practices, and ensures up-to-date background clearance, health screening clearance, and vaccinations

Work Environment:
This position operates in a professional office environment with Pre-K and Afterschool Programs on site. Work is scheduled weekdays, Monday-Friday, with occasional evening/weekend work to support community events. This role routinely uses standard office equipment such as computers, phones, fax machines, photocopiers, and filing cabinets.

Physical Demands:
While performing the duties of this job, the employee is regularly required to talk, hear, walk, stand, bend, kneel, and crouch. The employee must lift and/or move items over 25 pounds and, on occasion, may require lifting/carrying a child or object up to 50 pounds. This job requires extended periods of time at a computer. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Vaccination Requirements:
All employees are expected to be fully vaccinated for MMR, Tdap, TB Testing, COVID, etc, which includes current/available booster shots. Any candidate unable to be vaccinated due to a sincerely held religious belief, a medical condition, or other factors will be engaged to determine if a reasonable accommodation can be provided.

Family Connections Centers is an equal-opportunity employer that values diversity, inclusion, and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will be considered for employment.

Department: Family Support Department
This is a full-time non-exempt position