IT Tech Support Intern

About the Role

As an IT Technical Support Intern, you will support the IT team in providing technical assistance and maintaining the company’s systems and infrastructure. You will gain hands-on experience in troubleshooting, system maintenance, and end-user support within a fast-paced and technology-driven environment.

Key Responsibilities

•  • End-User Support

  •     ◦ Provide technical assistance to users by troubleshooting hardware and software issues

  •     ◦ Support setup and configuration of devices and workstations

  •     ◦ Respond to technical concerns via email, phone, or in person

•   • System Maintenance and Support

  •     ◦ Assist in monitoring and maintaining IT systems, including networks and peripherals

  •     ◦ Support system updates, patches, and routine maintenance tasks

  •     ◦ Help ensure system performance, reliability, and security

•   • Software and Configuration

  •     ◦ Assist in installing and configuring software applications across devices

  •     ◦ Support testing and deployment of updates and new tools

•   • Documentation and IT Assets

  •     ◦ Maintain records of IT inventory, configurations, and support activities

  •     ◦ Document troubleshooting procedures and solutions for future reference

•   • Training and User Support

  •     ◦ Assist in creating simple user guides and training materials

  •     ◦ Support basic user training to improve IT literacy and productivity

•   • Security and Compliance

  •     ◦ Assist in implementing IT security policies and best practices

  •     ◦ Support monitoring of systems to ensure data and network protection

Qualifications

Must-Have

•   • Bachelor’s Degree in Information Technology, Computer Science, or any related field

•   • Basic understanding of computer hardware, software, and networking

•   • Strong problem-solving and troubleshooting skills

•   • Good communication and interpersonal skills

•   • Proficient in Google Workspace and familiar with Windows or macOS

Nice-to-Have (Optional but recommended!)

•   • Familiarity with tools such as AppSheet, VoIP systems, or network devices

•   • Exposure to IT infrastructure (e.g., firewalls, switches, access points)

•   • Experience handling CCTV systems or endpoint security tools

•   • Relevant certifications (e.g., CCNA, Azure Fundamentals)