Customer Support Specialist

Hi all! We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and questions regarding Foodics product’s overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction.

• Handle client inquiries received at the center of excellence.
• Follow up with customers’ inquiries, conduct satisfaction measurement calls, and perform other outbound tasks.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

• Bachelor’s degree in any major. (Preferred)
• 0 – 1 years of experience in call center or customer service roles
• Very Good in English language, especially speaking and communicating verbally
• Flexible to work in different shifts in Egypt - On-site (Must)
• Comfortable and skilled in delivering training (Preferred)
• Willing to work hard and with autonomy to handle customer cases till case resolution
• Is naturally strong in communication, with great ability for problem-solving
• Comfortable in conducting routine tasks while maintaining quality standards.

• Comfortable and skilled in delivering training.
• Previous experience in SaaS/ Tech or F&B industry.

Important Hashtags: #High_Volume_of_Calls #Shift_Based_Job

What We Offer You❗
We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.