Senior Manager, Fraud Operations & Loss Prevention, Digital Banking

Ensure objectives and key results (OKRs) and all project targets are achieved through rigorous tracking, identification and communication of risks, and issue resolution 

Identify and understand the needed processes and service levels (SLAs) to create a low risk, high performing team 

Collaborate with Operations leadership and the Digital Banking technology and product teams to influence servicing effectiveness for our customers and employees 

Manage daily workflow within the Fraud Operations team ensuring service levels are met 

Continually adapt, react, and recommend best practices to on-going fraud trends 

Collaborate with Compliance and Risk Management teams to ensure processes meet regulatory requirements and industry standards and that process innovation and design is aligned with regulatory frameworks 

Support the implementation of new products and services as Digital Banking continues to grow and scale 

Supervise assigned employees by organizing and monitoring work progress 

Maintain staff by recruiting, selecting, orienting, and training employees 

Manage performance of employees through development, coaching, and counseling 

Bachelor's Degree required, preferably in Business Administration, Finance, or a related field  

Minimum of 7 years of Fraud Operations or Deposit Loss Prevention experience within financial services required 

Minimum of 7 years of experience managing a team required  

At least one professional accreditation in the payments or fraud field required (e.g., AAP, APRP, CAMS, CFE, or others) 

Ability to think strategically and analyze market research and customer feedback 

Strong project management skills 

Comfort (and preference for) white space and ambiguity 

Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)   

Excellent verbal, written, and interpersonal communication skills   

Strong organizational skills and attention to detail    

Outstanding problem-solving and time management skills   

Self-motivated, self-directed, and results-oriented  

Adaptable and able to multitask in a fast-paced environment   

Can work independently and within a team; solution-oriented with a collaborative approach