CORE (Communications) Agent

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Answers and directs phone calls, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

-Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.

-Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

-Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines. 

-Work harmoniously and professionally with co-workers and supervisors.

-Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner.

-Accepts and delivers wake-up calls, messages and facsimiles in a timely manner.

-Performs installation and repairs of telephone, facsimile or high-speed Internet services in the guest room or public area meeting space.

-Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, and Reservationists.

-Perform other duties or projects as assigned by hotel management and staff.

-Ability to read, write and speak English

-Passion for providing genuine customer service 

-A successful candidate will have a flexible schedule, ability to work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States.  

US work authorization is required.