Customer Support Representative, L1 EMEA (Direct Contract 9-12 months)

Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google and Amazon, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia.

For more information, visit us @ www.foxit.com

• Job Title: Customer Support Representative, L1 EMEA
• Job type: Direct Contract
• Duration: 9 to 12 months
• Shift timings: Normal Shift hours
• Work Mode: Hybrid, 2 to 3 days

The Technical Support Representative plays a key role in ensuring customers can use Foxit’s PDF solutions reliably and efficiently. The role involves troubleshooting technical issues, guiding users through solutions, and contributing to product improvement by providing feedback from real‑world cases. This position directly supports customer satisfaction and retention and helps strengthen Foxit’s reputation as a responsive, customer‑centric technology provider.

We're looking for a technically skilled candidate with strong interpersonal and communication skills for the Technical Support Representative role.

The ideal candidate will:

• →Troubleshoot technical issues with Foxit PDF products and related software.
• →Diagnose and resolve software and configuration faults reported by customers.
• →Guide customers through step‑by‑step processes to solve problems and verify resolutions.
• →Provide timely, accurate, and professional responses via phone, chat, and email.
• →Create and maintain clear technical documentation and knowledge‑base articles.
• →Support the rollout and adoption of new Foxit applications and features.
• →Collaborate with internal teams to escalate technical issues and share customer feedback.

• Experience in technical support, desktop support, or a similar role.
• Strong understanding of Windows and macOS operating systems.
• Experience with remote desktop tools and help desk software.
• Excellent written and spoken English.
• Strong problem‑solving skills and attention to detail.
• Ability to manage multiple cases and prioritize effectively.

• A degree in Computer Science, Information Technology, or a related field.
• Certifications in Microsoft, Linux, or other relevant technologies.
• Experience supporting SaaS or PDF/document‑related software.
• Proficiency in languages other than English is an advantage.