Manager of Care Management, Health Homes (NY / Hybrid)

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Manager of Health Home Care Management for our Care Management team!

• Collaborate with the VP of Operations and Team Lead to continue building the care management program 
• Develop workflows and processes to operationalize all policies & procedures 
• Build a team of care management staff, including interviewing, hiring, training, planning and assigning work, and providing performance feedback 
• Review assessments and uphold care management policies and procedures, ensuring all care management staff are appropriately documenting all encounters, assessments, care plans and other Health Home requirements 
• Work with the VP of Operations and Health Home leads to establish and achieve quality improvement, quality assurance, and compliance goals and targets 
• Ensure compliance with all Health Home standards and regulations, including chart audits, training and re-training with staff, and working with Health Home leads to address any issues 
• Provide guidance to care management staff on crisis intervention, including ensuring proper incident reporting 
• Provide case coverage and de-escalation as needed, especially during staffing gaps 
• Provide guidance during patient crisis situations, monitor and track these incidents, and ensure proper incident reporting takes place 
• Continuously conduct qualitative audits of all documented patient and collateral interactions, including phone calls, SMSs, emails, in-person visits, virtual visits, etc. 
• Conduct ongoing chart audits in Care Management platform to ensure all patient charts are in compliance with Health Home NYS and lead Health Home regulations
• Review and sign off on patient assessments within Uniform Assessment System for New York (UAS-NY)