Zendesk Platform Specialist

• Zendesk Expertise: You bring 4+ years of progressive experience with deep expertise across the full Zendesk Suite.
• Integration Architecture: Proven, hands-on experience architecting and managing integrations using REST APIs and webhooks.
• Workflow Design: Demonstrated expertise in solution architecture, specifically designing and implementing scalable, complex workflows and business rules.
• Technical Project Leadership: A successful track record of leading large-scale technical projects from conception to completion in a multi-stakeholder environment.
• Strategic Mindset: The ability to translate high-level business goals into a technical roadmap and articulate the business value of platform initiatives.
• Leadership & Mentoring: Strong leadership capabilities to guide team members, establish best practices, and elevate the team's technical skills.
• Stakeholder Management: Excellent communication skills, with the ability to act as a trusted advisor to business leaders and senior management.
• Expert-Level Problem-Solving: Advanced analytical and troubleshooting skills for resolving complex and ambiguous technical challenges.
• Technical Documentation: The ability to write clear and concise technical documentation for both internal and external audiences.

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?