Fresha2mo ago

Professional Services Specialist (Dubai)

DubaiFull-timemid

OtherProfessional Services

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Quick Summary

Overview

The AI-powered OS for beauty, wellness and self-care About FreshaFresha is the AI-powered operating system for the global beauty, wellness and self-care industry,

Technical Tools

OtherProfessional Services

The AI-powered OS for beauty,

wellness and self-care

About Fresha

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.

Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Given our exciting and progressive growth plans, we are looking for an exceptional Professional Services Specialist to come and join our global business.

Reporting into Team Lead, Professional Services, Europe & GCC and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.

*For this particular role we require Fluent Arabic reading, speaking and writing proficiency.

Onboarding Lead time - average of 7 business days per Professional Services Specialist

Understand our partners business requirements, and confidently communicate the Fresha Onboarding approach and project plan

Be able to clearly articulate the Fresha Ecosystem including Fresha Pay Online, our Booking Software & the Marketplace in order to provide solutions into the Partners’ business requirements

Lead the Partner on the onboarding journey, managing expectations, risks and ultimately accurate go live dates

Demonstrate strong attention to detail to ensure quality Fresha profiles are built for all our Partners with particular focus on activating all our payment features

Assist our partners in representing themselves in the best possible manner on our platform

Provide continuous quality assurance on the Marketplace to ensure this looks good at all time

Provide sufficient guidance and documentation to ensure a seamless handover experience for the partner to Partner Success or Customer Experience teams

Comfortable presenting information, and open to feedback

Cover other team members Partner projects to ensure we win as a team

Ensure efficient and accurate use of Hubspot to accurately reflect the progress of each Partner in the Onboarding pipeline whilst also tracking all activity and correspondence

Proactively search for new features, processes & opportunities that may optimize our own internal processes, improve Partner experience and drive conversions

This list is not exhaustive and there may be other activities you are required to deliver.

Commercially minded, understanding critical needs of Partners onboarding

Managing expectations of Partner right from the start

Exceptionally high organizational and time management skillsExcellent oral and written communication skills

Proficient in Excel and data cleaning an asset

Project coordination experience or certification highly desired

Experience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment an asset

Ability to identify problems and opportunities as well as offer or implement actions and solutions

Strong analytical and troubleshooting skills

An ability to influence others through effective communication and negotiations

Flexible and comfortable working in a fast-paced and changing environment

Creative thinking and problem-solving mindset

Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards

Team player - must be happy to ‘roll sleeves up’ and assist the team whenever required

Self-starter and highly proactive approach

At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

Screen Call - Video-call with a member from the Talent Team (30m)

Skills & Experience - Video-call with PSS Hiring Team (30m)

Technical Ability & Cultural Assessment - In-person with PSS Team Lead, GCC and GCC GM

*We aim to finalise the entire interview process and deliver feedback within 2 weeks.

Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.