Collections Specialist

As a member of our Finance Team, you're going to have wide-ranging responsibilities and goals. However, your primary focus will be to manage our entire invoice collection process. You will be responsible for making sure we receive timely payments of over $40 million a year in revenue. 

• Following up with customers on open and overdue invoices
• Handle case escalations and complex invoices
• Coordinating with Universities, Student organizations, and companies on invoice payments
• Tracking and reporting on overall collections metrics
• Applying check and Venmo payments to invoices
• Taking card payments over the phone
• Applying discounts and refunds to invoices
• The Unknown - we're always looking to find new ways to improve and we also want you to take ownership of projects you think can add value

• 2+ years of experience in the Finance/Collections/Accounts Receivable field
• Excellent communication skills and proficiency in English are a must
• Customer centric
• Good problem-solving skills

• Proactive: You believe it’s always on you to make sure anything you do is a success.
• In love with a challenge: You revel in solving problems and want a job that pushes you out of your comfort zone.
• Goal-oriented: You’re incredibly ambitious. You’re dedicated to a long-term vision of who you are and where you want to go.
• Open to change: You’re inspired by the endless ways in which everything we do can always be improved.
• Calm under pressure: You have a sense of urgency but channel it into productively working through any issues.
• Super attentive to detail: You have an eagle’s eye for detail and can catch any mistake within seconds.