MogoLT~3mo ago

Customer Operations & Collections Specialist

Lithuaniamid

Finance & AccountingCollections Specialist

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Quick Summary

Overview

Main responsibilities Providing customer support via phone, email, and other communication channels throughout the entire agreement lifecycle by assisting customers with information, inquiries,

Technical Tools

Finance & AccountingCollections Specialist

Responsibilities

~1 min read

→Providing customer support via phone, email, and other communication channels throughout the entire agreement lifecycle by assisting customers with information, inquiries, and requested services;
→Managing internal systems by updating customer information, processing requests, and executing operational tasks;
→Monitoring and controlling outstanding payments and carrying out follow-up procedures;
→Preparing letters, documentation, and materials related to debt collection and administrative processes;
→Communicating with insurance companies regarding claims and customer-related matters;
→Maintaining accurate records and performing data entry in internal systems;
→Supporting daily operational and administrative activities;
→Collaborating with other departments to ensure efficient customer experience and smooth issue resolution;
→Performing other tasks assigned by the direct supervisor.