Quality Assurance Advisor

Position:    Quality Assurance Advisor

Location:   Vernon, BC

Department:  Employment Services

Closing Date of Posting: June 7, 2026

Preferred Start Date:  As soon as possible

Days/Hours of Work:  Monday to Friday, 8:00 am – 4:30 pm (37.5 hrs/week)

Reports to: Employment Services Manager

Company:
Located in the beautiful Okanagan valley, Community Futures North Okanagan (CFNO) is a community-based not-for-profit corporation offering targeted support to entrepreneurs, local businesses and job seekers.  Surrounded by three lakes, our staff balance work with an active lifestyle that the Okanagan offers. Our team members are passionate about growth, innovation and collaboration, where we constantly strive to improve and better ourselves so that we can better support our clients. If you have a growth mindset and can see yourself thriving in this role, you are a great fit for our team. Check us out https://www.futuresbc.com/

What you will do:  

The Quality Assurance Advisor(s) are responsible for setting up and maintaining CF quality assurance systems, monitoring these systems and ensuring corrective actions are completed. They will create and update processes to support standards, report status of systems to management and training to ensure the quality assurance team and Community Futures staff are conducting services within the standards. The Quality Assurance Advisor(s) are also responsible for supporting by completing data entry, client financial support forms, and backing up time-sensitive client-related matters.

While the Quality Assurance Advisor(s) are responsible for the day-to-day support of WorkBC program staff, they will work at the organizational level to support policies and procedures that pertain to all programs and staff within the organization.

The Quality Assurance Advisor(s) support the organization's efforts to ensure International Organization for Standardization (ISO) compliance including supporting all staff in meeting funding contract(s) requirements. The Quality Assurance Advisor(s) work as a team and assume specific duties as assigned by their respective managers.

Education and Certification

• Bachelor’s degree in a related social science field and/or training or certification in employment or career counselling and/or equivalent years’ experience
• Quality Assurance and Auditor training
• Project Management considered an asset

Skills and Abilities

• Experience in a regulated industry an asset
• Excellent time management, prioritization and organization skills
• ISO 9001 2015 Standard experience considered an asset

Benefits and Compensation:

• Biggest benefit is our people, so we invest in them through individualized Professional/Career Development plans
• A diverse and inclusive environment that includes an Inclusion Committee that brings initiatives to make sure we're meeting the mark 
• Our Social Committee hosts games, lunches, raffles and more, bringing a whole lot of fun and energy to the workplace
• Competitive wages
• Paid Sick, Wellness, Volunteer Days and Fitness Fridays (30 min Meditation/Yoga/Walking treks)
• Minimum 3 weeks vacation taken in the year earned
• RRSP/TFSA matching program
• Comprehensive group benefits

Salary Range:    $26.50 - $28.50 pending experience

Application Process:

Please submit your resume, cover letter, and references, through the ‘Apply for this Job’ button. All resumes are reviewed, however, only those candidates selected for an interview will be contacted.

CFNO is an equal-opportunity employer.  Our hiring practices reflect the diversity of our community and as an employer, we are committed to employment equity and support diversity in our work environment. For information about our accessible workplace including disability accommodation, please inquire with your email resume submission.

NOTE: Community Futures North Okanagan is not eligible to hire under the Rural Community Immigration Pilot (RCIP).