Post Sales Support I

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

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  Provides accurate information to customers in a friendly and timely manner.

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  Displays a sense of urgency in anticipating, understanding, and meeting customer’s needs.

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  Ensures queue management and workload volumes are handled in a timely manner and customer (internal and external) service levels are met.

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  Escalates calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge.

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  Achieves incoming call goals.

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  Remains current on products, services, and promotions. Maintains product knowledge through training and continuing education.

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  Performs other duties as assigned

• High School Diploma or equivalent.

• 6 months experience handling a high volume of inbound calls or in a customer support role required.

• Proficient with Microsoft Office Suite (e.g., Word, Excel, Outlook).

• Intermediate computer skills.

• Excellent verbal and written communication skills.

• Strong customer service skills.

• Excellent problem-solving skills.

• Ability to keyboard 40 wpm while on the phone with customers.

• Ability to provide customer friendly etiquette.

• Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner.

• Ability to troubleshoot issues, offer accurate information.

• Ability to work independently with a high attention to detail.

• Availability to work flexible hours.

• Accurate grammar, punctuation, and spelling; and can-do attitude.

• Understand and applies technical skills, methods, and process to perform at the required level.

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Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.  The employee is regularly required to stand and walk.  On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders.  The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”