Office Assistant / Service Coordinator

About Us

We are a busy, fast-paced generator installation and service company specializing in residential standby generators. As a certified Generac dealer, we provide generator sales, installation, permitting, inspections, and ongoing service throughout Maryland. We pride ourselves on delivering exceptional customer service and maintaining strong relationships with our customers.

Position Summary

We are seeking a highly organized and customer-focused administrative assistant to join our team. This position plays a critical role in supporting daily office operations, communicating with customers, scheduling appointments, helping coordinate inspections, and assisting with administrative tasks. The ideal candidate is friendly, patient, detail-oriented, and able to thrive in a fast-paced environment.

Responsibilities

• Answer incoming phone calls and assist customers professionally and courteously
• Contact leads and schedule appointments for sales estimators
• Coordinate and schedule service appointments
• Pull permits and assist with permit tracking for various Maryland counties
• Schedule and coordinate inspections with local jurisdictions
• Maintain accurate customer records and documentation
• Communicate effectively with customers, field staff, inspectors, and office team members
• Assist with data entry, spreadsheets, and general administrative duties
• Support day-to-day office operations and collaborate closely with team members

Qualifications

• Strong customer service and communication skills
• Professional, patient, and friendly phone demeanor
• Excellent organizational and multitasking abilities
• Strong attention to detail
• Proficiency with Microsoft Excel and basic computer applications
• Ability to work independently while contributing to a team environment
• Scheduling or administrative experience preferred, but we are willing to train the right candidate
• Experience in construction, home services, or permitting is a plus

Schedule

• Monday through Friday, 8:30 AM – 4:30 PM
• Occasional weekend lead follow-up and scheduling may be required

Benefits

• Paid vacation time
• Medical, dental, and vision insurance
• Supportive team environment
• Training and growth opportunities