Getwingapp4mo ago

Solutions Expert

Metro ManilaFull Timemid

OtherExpert

7 views0 saves0 applied

Apply Now

Quick Summary

Overview

About the Role The Solutions Expert is the bridge between Sales and Service Delivery - the “Work Extractor” who captures value from deals right after a client deposits and before a Virtual Assistant (VA) is fully onboarded.

Technical Tools

asanaslacktrellocustomer-successproject-management

About the Role

~1 min read

The Solutions Expert is the bridge between Sales and Service Delivery - the “Work Extractor” who captures value from deals right after a client deposits and before a Virtual Assistant (VA) is fully onboarded.

Your mission: prevent client drop-off, maintain post-sale momentum, and transform unclear goals into executable systems. You don’t wait for instructions — you hunt for clarity. Through discovery, auditing, and collaboration, you turn chaos into a ready-to-deploy workflow in record time.

You ensure every client feels supported, every VA is informed, and every deal transitions seamlessly from excitement to execution — all within the crucial first two weeks.

Act as a buffer between client deposit and VA onboarding.

Tech Setup: Deploy the Wing Tech Stack (LastPass, Slack, project tools) to secure accounts and enable Day 1 operational smoothness.

Confidentiality Shielding: Present Wing’s security protocols to reassure clients and encourage openness during system setup.

The 24-Hour Win: Delivery of the first functional, approved SOP within 24 hours of the client deposit.

Retention Velocity: Number of SOPs/tasks extracted and delegated within the first 7 days post-sale.

Churn Prevention Rate: Percentage of clients who complete a shadowing session and remain engaged v/s going inactive pre-onboarding.

Business Intuition: Ability to look at a CEO’s workflow and instantly identify tasks ready for VA delegation.

Technical Command: Deep fluency with G-Suite, Slack, CRM, and project management tools (Asana, Trello, ClickUp).

Consultative Gravitas: Strong executive presence and communication skills to guide high-level clients efficiently through 15-minute solution sprints.

Cross-Team Agility: Comfort navigating multiple stakeholders and maintaining visibility across workstreams.