Ghsmartjobs4mo ago

IT Support Administrator

United StatesRemoteFull-timemid

OtherIT & AdministrationAdministrator

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Quick Summary

Overview

Who We Are ghSMART is a premier leadership advisory firm dedicated to creating value for CEOs, boards, and investors. We partner with our clients to solve their most critical business decisions,

Technical Tools

OtherIT & AdministrationAdministrator

Who We Are

ghSMART is a premier leadership advisory firm dedicated to creating value for CEOs, boards, and investors. We partner with our clients to solve their most critical business decisions, becoming their trusted advisor on their most important people and talent priorities. As the first call for some of the world's most influential executives, we offer a data driven perspective on their leadership and talent strategy. Our team is made up of nearly 200 extraordinary individuals who become trusted advisors to these leaders, helping amplify their positive impact on the world. We advise on the art and science of building winning leadership teams, doing meaningful work every day. We hire the very best talent, and our team has the freedom to work where they choose.

What You’ll Do

As part of our IT Team, you are essential to supporting the organization’s growth and operational excellence by delivering exceptional IT support services, ensuring high stakeholder satisfaction, and maintaining robust technology infrastructure. The IT Support Administrator plays a critical role in resolving technology issues, executing security and compliance processes, and providing outstanding service to stakeholders and to ensure there’s no disruption to business operations and the productivity of senior executives and staff.

Maintain and monitor technology systems for security, compliance, reliability, and proactively addressing risks.

Serve as the main point of contact for technology support, responding promptly to all IT issues, tickets, and requests.

Providing high-touch, proactive support to staff and executive leadership, anticipating their needs and ensuring seamless technology experiences.

Track, manage, and resolve help desk tickets, ensuring clear communication and follow-up with users.

Troubleshoot and resolve hardware, software, and system problems efficiently.

Collaborate with IT colleagues and communicate updates or issues that may impact the team.

Uphold a client-focused, service-oriented approach in all interactions, contributing to a positive team environment.

Bachelor’s degree in STEM preferred; alternatively, at least three years in a comparable IT support role.

Extensive hands-on experience with Entra administration including robust support for both Microsoft and Apple environments.

Demonstrated experience providing IT support to executive-level stakeholders, with an ability to anticipate and address their unique technology needs while maintaining discretion and professionalism.

Strong understanding of IT security principles and hands-on experience implementing security best practices to safeguard executive and organizational data.

Commitment to upholding confidentiality and integrity in all aspects of technology support.

Extensive hands-on experience administering Microsoft 365 environments, including user management, security configuration, and troubleshooting within the platform.

Strong analytical capability and the ability to resolve complex technical issues.

Superior written and verbal communication skills capabilities.

Demonstrated self-motivation and drive to excel in a remote work environment, with the discipline to independently set goals, manage priorities, and deliver results.

Proven track record of being comfortable with giving and receiving feedback