System Administrator - GAITCON

We are seeking a detail-oriented and technically skilled System Administrator to support user access management, compliance, and IT operations initiatives. This role focuses on provisioning and deprovisioning user access, managing account lifecycle processes, supporting audit activities, and driving automation improvements within a ticket-driven environment.

Requirements

• At least 3 years of experience in IT Operations, IAM, or related field
• Hands-on experience with:
  • Active Directory (AD)
  • Microsoft Entra ID (Azure AD)
  • Exchange Online
  • SSO platforms (Okta, Azure AD SSO, or similar)
• Experience using ITSM platforms (Freshservice preferred)
• Strong understanding of onboarding, offboarding, and user lifecycle management
• Experience with PowerShell scripting and automation
• Familiarity with SOX compliance and IT audit processes
• Strong analytical, organizational, and communication skills

Nice to Have

• Experience with IAM or identity governance tools
• Exposure to Power Automate, Logic Apps, or similar automation platforms
• Knowledge of security best practices and least privilege access models

Key Responsibilities

• Process user access requests for new hires, transfers, and terminations
• Provision, update, and revoke access across AD, Entra ID, Exchange Online, and SSO-integrated applications
• Manage ticket queues within Freshservice while ensuring SLA compliance
• Maintain proper account lifecycle management, group memberships, and licensing
• Support SOX audits, access reviews, and compliance activities
• Develop and maintain PowerShell scripts for automation and reporting
• Collaborate with HR, IT, and business stakeholders to resolve access-related issues

Engagement Details

• Focus Area: Identity & Access Management / IT Operations
• Primary Tools: Freshservice, AD, Entra ID, Exchange Online, PowerShell
• Work Setup: Ticket-driven environment with project and audit support responsibilities