Staff Product Designer

GlossGenius is the AI-powered system behind the world’s most meaningful appointments, helping 100,000+ service businesses earn more revenue and free up time for the work they love. Our agentic workforce gets more clients in the door, grows profit per appointment, and keeps clients coming back — doing the jobs owners never had time for and couldn’t justify hiring to fill. Businesses on GlossGenius process billions in annual payment volume, and see 65% more revenue using GlossGenius Payments by growing ticket size, rebooking clients at checkout, and saving on processing fees.

As a Staff Product Designer, you will lead and own design in our Core product area, focused on empowering beauty and wellness businesses to operate and grow with seamless, reliable tools. You’ll own the strategy and execution of key product experiences together with your Product and Engineering counterparts—from scheduling needs and client and team management to payment processing. As AI reshapes how products are built and experienced, you'll play a central role in defining how intelligent features show up for our customers, thoughtfully, usefully, and in a way that feels native to the GlossGenius experience. Our ideal candidate will be able to craft a diverse set of creative solutions to complex product design problems by working with our product team and leadership in Core Product.

You must be commutable to our NYC headquarters office and will operate in a hybrid environment. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays.

• →Own the entire design process, from strategy to execution, of your product area
• →Work on the user experience across Core product features within the GlossGenius app
• →Own the end-to-end process for solving UX/UI design problems: ideate, conceptualize, test, and refine
• →Construct user flows, wireframes, and prototypes that effectively communicate design concepts
• →Identify and design AI-powered product experiences that meaningfully reduce friction for small business owners
• →Lead user interviews to better understand customer needs to help inform the product design strategy
• →Collaborate with cross-functional teams of product managers, software and QA engineers, customer success managers, and marketers to design intuitive and engaging user experiences for GlossGenius' customers
• →Deliver products that are recognized as the best in the industry by understanding GlossGenius’s strategic and competitive position
• →Take initiative in thinking of new ways our users can interact with GlossGenius

• 7+ years of experience in a Product Design/UX/UI or related role; prior experience designing booking platforms, scheduling tools, team management, or financial/payment products is a strong plus
• Demonstrated experience with sketching, wireframes, visual design, and prototyping for product experiences
• Experience with advanced prototyping tools (e.g. Principle, Framer, Sketch, Figma, InVision)
• Proven experience leveraging AI tools to shape design strategy and deliver impactful AI-driven experiences
• Passion for empowering small business owners to be successful; possess a high level of empathy for our customers and a strong desire to deeply understand their needs
• Experience navigating ambiguous high-growth, fast-paced product-driven environments