People Operations Manager

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.  

GoCardless is used for domestic and international payments by 75,000+ organisations and counting, processing more than $30 billion across 30 countries. We’re an award-winning London based fintech, with additional offices in Riga, Paris, Melbourne and New York.

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

Reporting to the Director of People Operations, Reward and People Partnering, we are seeking an experienced People Operations Manager to join us and hit the ground running! You will oversee our core people operations team based in Riga and Lisbon, focusing on employee lifecycle processes, data, compliance and internal mobility & immigration. You will play a pivotal role in enabling our HR operating model which centres around people partnering, ensuring seamless employee experiences, operational excellence, and strategic HR delivery across our global locations. This is an opportunity to bring fresh thinking to how we operate and partner closely with our People Partners, Finance, Talent Acquisition and wider HR team to ensure we drive excellence across the People function. 

• Employee Lifecycle Ownership: You will own, manage and optimise end-to-end People lifecycle processes from onboarding to offboarding and everything in between, ensuring seamless and positive experiences for employees at every stage.
• Compliance & Risk Management: You will ensure compliance with local employment laws and regulations across all regions, coordinating audits and compliance reviews related to People operations.
• Scalable Process Design: You will develop and implement scalable People operations processes that support our multi-hub strategy as we continue to grow into new locations, driving ongoing process improvement and manager self-serve capability.
• HR Systems & Data: You will oversee our HR system (Hibob) to optimise functionality and data quality, maintaining robust data privacy, confidentiality and security standards, and using HR analytics to inform decision-making and improve operational efficiency.
• Finance & Payroll Partnership: You will partner closely with Finance and Payroll to drive improvements across pay-related processes, ensuring accuracy and efficiency at every step.
• Team Leadership: You will lead and manage the People Operations team based in Latvia and Portugal, building an inclusive high-performance team that puts the employee experience at the centre of everything.
• Documentation & Governance: You will ensure documentation is in place for all People Operations processes and changes, driving continuous improvement across internal workflows to ensure they are scalable, efficient and support positive employee experiences.

• People Operations Expertise: Proven experience in a senior People Operations or HR Operations role, with a strong track record of owning and improving end-to-end HR processes in a global, multi-site environment.
• Operational Excellence Mindset: A natural process improver who loves to find smarter ways of working — someone who can balance attention to detail with a drive for efficiency and scale.
• Strong Data & Systems Acumen: Experience managing and optimising HRIS platforms (ideally Hibob), with the ability to use HR data and analytics to drive decisions and ensure data integrity.
• Compliance Confidence: Solid knowledge of employment law and regulatory compliance across multiple jurisdictions, with experience coordinating audits and ensuring local compliance.
• Collaborative Leader: A genuine team player who builds strong relationships across People, Finance, Talent Acquisition and the wider business, and inspires their team to deliver excellent employee experiences.
• Immigration & Mobility Experience: Familiarity with internal mobility and immigration processes is a plus, particularly in a multi-hub context.

Base salary ranges are based on role, job level, location, and market data.  Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (€ 3300 - € 4150 gross) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

• Wellbeing - stay healthy with dedicated support and medical coverWork away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
• Adaptive Working - allows you to work flexibly, around your lifestyle
• Equity - all permanently employed GCs get equity to help you make a valuable contribution
• Parental leave - to suit everyone embarking on life's great adventureLearning Budget - lead your own development with an annual learning budget
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work. 

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCee’s’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of June 2022;

Female Employees - 46%

Ethnic background - 32%

Identify as LGBTQIA - 10%

Neurodivergent - 9%

We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.