Affiliate Payment Ops Specialist II

Develop a thorough working knowledge of the commissions structure and apply it consistently across all affiliate activity

Monitor and maintain affiliate records within the referral program platform, including upgrade tier tracking, referral link assignments, and account tagging

Validate commission calculations on a regular basis to for accuracy before payouts are processed

Process weekly commission payouts in a timely and accurate manner, flagging discrepancies for resolution

Maintain organized affiliate payment and tax records in compliance with company policies and regulatory requirements

Prepare and issue year-end 1099 forms to applicable affiliates

Serve as the primary point of contact for affiliate inquiries, managing a high-volume inbox with professionalism, accuracy, and a consistent response standard

Serve as the primary point of contact for the Affiliate department, managing communications and manual requests, escalating complex cases as needed

Identify patterns in affiliate questions or issues and proactively surface process improvement opportunities to leadership

Administer endorsement payouts, confirming agreements are accurately reflected in payment records and disbursements are processed on schedule

Track and reconcile endorsement payment terms, deliverables, and payout milestones in coordination with relevant stakeholders

Directly enter and manage endorsement invoices in the AP system, securing comprehensive documentation and accurate coding to guarantee timely cross-departmental submission and absolute audit readiness

Collaborate with the accounting team to maintain and update the endorsements tracker, confirming accuracy and completeness for the marketing team's visibility

Serve as the operational link between the Marketing department and accounting on all endorsement-related payment activity

Bachelor's degree in Accounting, Finance, or related field required.

Minimum of 2 years in a front-facing role, preferably in Affiliate operations or Accounts Payable 

Hands-on experience with referral program tracking software, such as FirstPromoter

Experience with global payout platforms and methods 

General understanding of Accounts Payable processes, including vendor onboarding and tax documentation 

Experience with working with data in Excel and Google Sheets

A customer-first mindset with strong written and verbal communication skills