Assistant General Manager - Full Time

Ma-Marlborough-mid

OtherAssistant General Manager

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Quick Summary

Key Responsibilities

Support the daily operations of the swim school Recruit, train, coach, and develop team members Deliver exceptional customer service and resolve concerns Assist with staffing, scheduling,

Requirements Summary

Required: Excellent leadership, communication,

Technical Tools

OtherAssistant General Manager

Benefits:

401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule
Paid time off
Training & development

Goldfish Swim School - Marlborough, MA

Salary: $52,000-$57,000 per year

Benefits:

401(k) with company match
Quarterly performance bonuses
Two (2) weeks paid vacation
Six (6) paid holidays
Five (5) paid sick days
Paid training and certifications
Employee & family swim lesson discounts
Complimentary snacks and beverages
Team recognition events and advancement opportunities

Schedule: Full-time | Morning, afternoon & evening availability

About the Role:

Goldfish Swim School is looking for an energetic, motivated leader to join our management team. As Assistant General Manager, you'll work alongside the General Manager to oversee daily operations, develop employees, deliver exceptional customer service, and help create a fun, safe, and positive experience for every family.

If you enjoy leading people, building relationships, and making a difference in your community, we'd love to meet you.

Responsibilities:

Support the daily operations of the swim school
Recruit, train, coach, and develop team members
Deliver exceptional customer service and resolve concerns
Assist with staffing, scheduling, and employee performance
Support swim lesson quality and instructor development
Oversee front desk, retail, birthday parties, and facility operations
Assist with marketing, community outreach, and social media
Ensure compliance with all safety procedures and company standards
Help create a positive, engaging workplace culture

Qualifications:

Required:

Excellent leadership, communication, and organizational skills
Passion for working with children and families
Ability to pass a background check

Preferred:

Bachelor's degree
Two (2) or more years of management or leadership experience
Experience in aquatics, childcare, recreation, hospitality, education, or customer service
Lifeguard, CPR/AED, and First Aid certifications (or willingness to obtain through company paid training)

Work Environment:

Goldfish Swim School offers a fun, fast-paced, and team-oriented environment where every day is different. You'll work in our warm 90-degree indoor pool facility alongside a supportive team that values teamwork, professional growth, and making a positive impact on children and families.

Ready to make a splash? Apply today and join a team that loves what they do!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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