Sr. Manager, Identity & Access Management

Gong is looking for a strategic, hands-on IAM leader to build and scale a modern identity program that keeps us secure and out of our users’ way. You’ll own the vision, architecture, and operations of IAM so that every Gongster has the right access, at the right time, with the least friction. You’ll lead and grow a team, partner closely with Security, IT, and GRC, and turn identity into a business enabler, not just a control point.

• →Lead and develop the IAM team
• →Hire, mentor, and grow a high-performing team of IAM engineers and admins.
• →Provide technical leadership, coaching, and clear performance expectations.
• →Foster a culture of ownership, continuous improvement, and automation.
• →Own the IAM strategy and roadmap
• →Define and execute the IAM roadmap aligned with the company's security, compliance, and productivity goals.
• →Establish a long-term architecture for identity, authentication, and authorization across the workforce and SaaS applications.
• →Drive standardization around role-based access controls (RBAC) and least-privilege models.
• →Own our central identity platform (Okta) including SSO, MFA, passwordless, and device-based factors.
• →Ensure high availability, reliability, and performance of IAM services globally.
• →Implement and enforce modern authentication protocols and standards.
• →Identity lifecycle and access automation
• →Design and operate end-to-end identity lifecycle (joiner/mover/leaver) integrated with HRIS, ATS, and downstream systems.
• →Automate provisioning, deprovisioning, and access changes across key SaaS and internal systems.
• →Build and maintain workflows, rules, and policies that reduce manual work and errors while improving user experience.
• →Access governance and compliance
• →Implement and manage identity governance and administration (IGA) capabilities including access reviews, certifications, and separation of duties controls.
• →Partner with Security, Compliance, and Internal Audit to support SOC 2, ISO 27001, SOX, and customer audit requirements.
• →Maintain accurate, auditable records of access, approvals, and exceptions.
• →Privileged access management (PAM)
• →Define and run a privileged access management program for administrative and high-risk accounts.
• →Implement controls such as just-in-time access, session recording, and strong approval workflows.
• →Continuously reduce standing privileges and risky access patterns.
• →Zero Trust and security-by-design
• →Contribute to the company’s Zero Trust strategy through strong identity-centric controls and policies.
• →Embed IAM best practices into new system designs, M&A integrations, and major IT/security initiatives.
• →Collaborate with Security Engineering on policy-as-code, conditional access, and risk-based authentication.
• →Service quality, metrics, and stakeholder engagement
• →Define and track SLAs, SLOs, and KPIs for IAM services (e.g., onboarding time, access request turnaround, MFA adoption).
• →Create clear documentation, runbooks, and self-service resources for internal stakeholders.
• →Communicate program status, risks, and roadmap to IT and business leadership.

• 10+ years of experience in Identity and Access Management with at least 3+ years in a people-management or technical leadership role.
• Proven experience owning and operating enterprise identity platforms.
• Deep understanding of authentication and authorization standards.
• Hands-on experience designing and implementing RBAC/ABAC models and least-privilege access in a SaaS-heavy environment.
• Experience with access governance/IGA (access reviews, certifications, SoD) and supporting audit and compliance frameworks (SOC 2, ISO 27001, SOX, etc.).
• Solid understanding of core IT infrastructure and SaaS ecosystems (e.g., Google Workspace, Slack, Salesforce, Zoom, endpoint management tools).
• Demonstrated ability to partner with Security, IT, HR, and business stakeholders to balance security, usability, and speed.
• Strong analytical and problem-solving skills with a bias for automation and continuous improvement.
• Excellent written and verbal communication skills, with the ability to explain complex technical topics to non-technical audiences.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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