IT Support Engineer (1-year FTC – Renewable)

• →Assist in routine IT support tasks to ensure smooth daily operations.
• →Provide first-tier support to internal team members for IT-related issues and issues with our internal tech stack (including but not limited to Google Workspace, Okta, Crowdstrike, macOS, Mosyle, Webex, Unifi, AppStoreConnect, Atlassian, Intune)
• →Administer IT asset inventories
• →Support the team in managing access and enforcing security
• →Contribute to research and comparison of IT solutions, focusing on security enhancements and innovative tools.
• →Participate in the onboarding of new team members
• →Assist with network maintenance and troubleshooting to ensure optimal performance.

• 1-4 years of experience in IT support or a IT help desk environment in a collaborative, fast-paced environment.
• Basic understanding of IT systems, networks, and security principles.
• Strong problem-solving skills and the ability to work independently.
• Effective communication skills and fluency in English.
• Proactive and customer-oriented approach.

• Experience with device management and cloud technologies.
• Experience managing macOS and iOS devices in a corporate environment
• Prior experience or familiarity with automation platforms

• Take Home Assignment
• An introductory call with someone from our team. They want to hear more about your background, what you are looking for, and why you’d like to join Goodnotes
• Technical hands-on interview with one of our IT Engineer
• AI Literacy Interview 
• Hiring Manager interview: A call with your hiring manager. This is the person who will be managing you day to day, working on your growth and development with you as well as support you throughout your career at Goodnotes.
• Values interview – Meeting with members of the Goodnotes Team to answer questions relating to take ownership AND build great things

Goodnotes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.