Global Client Manager

We are hiring this role Globally and only accepting applications from those who reside in Brazil, Colombia and Mexico.

The Client Manager (CM) is responsible for the day-to-day management, delivery integrity, and working-level client relationship across assigned accounts. This role serves as the operational anchor for the client partnership, ensuring that strategy is translated into action, plans are executed accurately, and internal and external teams operate with clarity and confidence. 

 Positioned between the Client Strategy Director and Client Coordinator, the Client Manager owns timelines, workflows, dependencies, and communication cadences. While this role does not set channel strategy or media plans, it plays a critical role in pressure-testing feasibility, surfacing risks, and ensuring delivery meets agreed SLAs and client expectations. Clients rely on the Client Manager to make the work run smoothly and to proactively address issues before they escalate. 

Ideally, this person will have 2-3 years media experience at an agency, experience with RFPing vendors, vendor comms, and media best practices.

If you identify as a female candidate, and feel you can do this role even if there are a few things perhaps you've not done, please apply anyway!  Goodway Group is 70% Female!  We realize that men tend to apply for jobs when they can meet around 60% of the requirements for the role, where women tend to only apply when they know they meet 100% of the requirements.  

Goodway Group is human-first, constantly working to become more inclusive and to make sure our employee population reflects our desire to constantly add to our diversity in all ways.  We want applications from everyone, regardless of race, creed, color, religion, sex, sexual orientation, gender identity, national origin, marital status, citizen status, age, disability, military or protected veteran status, genetic predisposition or carrier status or any other legally protected status.