Customer Service Associate

Founded in Boston, MA in 1902 by Reverend Edgar J Helms, Goodwill has been providing opportunities for men and women across America and around the world ever since. Goodwill Industries of Akron was established in 1927 in a one-room salon at the corner of Howard and Furnace Streets as a branch of Goodwill Industries of Cleveland. Today, we continue to flourish as we serve Summit, Portage, Medina, Ashland, and Richland counties. Our mission is to help individuals prepare for, find, and retain employment

In order to hire and retain employees who share our core values of commitment, teamwork, honesty, and customer service to carry forward this mission, we offer good benefits and opportunities for career development.

Assists in the daily operation of the ecommerce department by answering customer email and inquiries about posted items and features. Assists with customer pick up and handles customer issues with the guidance of the Internet Sales Associate and/or supervisor. Assists in other areas as needed to ensure the efficiency of the departmental processes and procedures.

• 2+ years of customer service experience
• Basic familiarity with antiques and collectibles
• Computer knowledge including internet and web page utilization
• Ability to identify and sort quality merchandise
• Familiar with shipping procedures

Are you a can-do, get-it-done person? Do you have good communication skills and enjoy working with people? Are you able to work efficiently with an awareness of what is going on around you? If so, you might just be perfect for this Customer Service position.

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!