Hospitality Manager

Description

• Lead service with a hands-on presence in the lobby/dining room, ensuring every guest feels welcomed and cared for
• Create a guest experience that reflects our commitment to clean, thoughtfully prepared food and genuine hospitality
• Anticipate guest needs, respond to feedback with care, and turn service challenges into memorable recovery moments

• Train and mentor service team members on hospitality standards, service flow, and guest engagement
• Provide real-time coaching and thoughtful feedback during service
• Recognize strong performance and help team members grow in confidence and capability

• Lead service shifts and maintain a strong presence on the floor
• Ensure clear communication between the front of house and kitchen to support smooth, efficient service
• Maintain high standards for organization, cleanliness, and presentation throughout the restaurant

• Ensure service + hospitality philosophy, safety standards, and operational procedures are consistently followed
• Support scheduling, staffing, and shift coverage to maintain strong service execution
• Help the team stay organized and focused during high-volume service periods

• Help create a workplace where team members feel supported, respected, and proud of the work they do
• Lead with professionalism, empathy, and accountability
• Reinforce goop kitchen’s commitment to people-first leadership and a culture of growth

Requirements

• 2+ years of restaurant leadership experience (Assistant Manager, Manager, or Service Leader)
• Experience in full-service, fast casual or hospitality-driven restaurant environments preferred
• Passion for food, hospitality, and creating exceptional guest experiences
• Strong leadership, communication, and problem-solving skills
• Ability to stay organized and lead effectively in a fast-paced environment
• Comfortable working evenings, weekends, and holidays as needed
• Able to stand for extended periods and lift up to 25 lbs