Senior Director of Operations — Corporate

SecurTec West Palm Beach, FL (In-Office) $80,000 – $90,000 per year Full-time | Monday – Friday, with availability for emergencies and operational escalations About This Role This position serves as the second-in-command of the Operations function at SecurTec, partnering closely with and reporting directly to the Vice President of Operations. The Senior Director of Operations is responsible for the day-to-day execution and continued maturation of SecurTec's operational organization across all field and management functions. Position Summary The Senior Director of Operations is a senior leadership role at SecurTec's West Palm Beach corporate headquarters. The position acts as the operational right hand to the VP of Operations — translating strategic direction into execution, holding the operations leadership team accountable, and ensuring SecurTec delivers consistent, high-quality service across every client contract. The Senior Director owns the operational rhythm of the company: performance management, contract execution, client satisfaction, operational standards, and the development of the operations leadership bench. Key Responsibilities Serve as the deputy to the VP of Operations, with authority to act on the VP's behalf when required Lead and develop the Operations leadership team, including Security Managers, Site Supervisors, and other operations leadership across SecurTec's portfolio Drive operational performance, contract compliance, client satisfaction, and quality standards across all client sites Establish and maintain operational KPIs, dashboards, and reporting cadences for the VP and executive leadership Lead recurring operational reviews, site audits, and performance management processes Partner with the VP of Operations on strategic planning, contract growth, mobilizations, demobilizations, and resource allocation Serve as a senior point of escalation for client concerns and high-impact operational issues Coordinate cross-functionally with Finance, Human Resources, Talent Acquisition, Compliance, and the GSOC to ensure alignment across the company Lead operational due diligence on new contracts, including staffing models, post structure, and scope feasibility Develop and continuously improve operational SOPs, post orders, training programs, and accountability systems Support emergency and disaster response operations alongside the VP of Operations and GSOC leadership Build the operations leadership bench through mentorship, development planning, and succession planning Schedule & Location This is a full-time position based out of SecurTec's corporate headquarters in West Palm Beach, FL. Standard hours are Monday through Friday, with a mix of headquarters-based work and regular field time spent visiting client sites, conducting operational reviews, supporting mobilizations, and engaging directly with field leadership. Availability is required for after-hours operational escalations, emergencies, and disaster response activations. Requirements Required Qualifications 10+ years of progressive experience in security operations, military, law enforcement, or large-scale field operations leadership 5+ years of senior management experience leading multi-site operations with managers reporting up Demonstrated success leading teams of 250+ field personnel across multiple client sites or contracts Strong command of operational performance management, KPIs, and accountability systems Excellent leadership, communication, and executive presence; able to operate effectively with both field personnel and executive leadership Proven ability to manage client relationships at the executive level Strong analytical and problem-solving skills Ability to make sound decisions under pressure during incidents and emergencies Ability to pass a background check and drug screening Preferred Qualifications Bachelor's degree in Security Management, Business Administration, Criminal Justice, Homeland Security, or related field; advanced degree a plus Prior military or law enforcement leadership background Industry certifications such as CPP, PSP, or PCI Experience scaling operations within a growing security services firm Experience supporting government, critical infrastructure, or enterprise clients Benefits $80,000 – $90,000 per year Health, dental, and vision insurance Paid time off (PTO) 401(k) retirement plan Life insurance Paid training and continuing education opportunities Career growth within a respected and expanding security firm Benefit eligibility, coverage levels, and employer contributions vary by position, tier, and length of service. Specific details will be reviewed during the hiring process. How to Apply Apply directly through our careers page at GoSecurTec.com/careers. Qualified candidates will be contacted for an interview.