Grailbio9d ago

Client Integration Enablement Specialist (Clinical Informatics) #4782

United StatesRemoteFull-Timemid

OtherEnablement Specialist

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Quick Summary

Overview

Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.

Technical Tools

healthtechstakeholder-management

We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges.

GRAIL is headquartered in the bay area of California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.

For more information, please visit grail.com

GRAIL is seeking a Client Integration Enablement Specialist to drive successful onboarding and activation of client integrations across a rapidly expanding portfolio of partners and integration pathways.

This role sits at the intersection of clinical workflows, healthcare technology, and client engagement, serving as a strategic partner to health systems, digital health companies, and provider organizations. The individual will lead client-facing integration efforts, ensuring seamless adoption of Galleri ordering and results workflows across multiple platforms, including Epic (Aura), Athena, Quest, point-to-point HL7 integrations, and other lab platforms.

This role is highly cross-functional and requires the ability to translate between clinical, technical IT, and operational stakeholders to enable scalable, high-quality integrations.

Serve as the primary client-facing integration lead, guiding partners through onboarding, implementation, and activation.

Support integration discovery, requirements alignment, and workflow design discussions with the client and internal stakeholders.

Drive successful deployment of integrations across multiple pathways, including:

Point-to-point HL7 integrations

Epic Aura integrations

Athena Integrations

Quest hub-and-spoke integrations

Digital health and non-standard workflows

Ensure alignment between client workflows and GRAIL capabilities to support scalable, compliant implementations.

Internal Planning and execution of future infrastructure enhancements to facilitate scalable Integrations.

Possesses Knowledge in clinical workflows and EHR integration best practices.

Validate and optimize ordering, resulting, billing, and operational workflows.

Bridge the gap between clinical operations and technical implementation.

Provide guidance on clinical decision support, patient identification, and workflow optimization strategies.

Guide partners on integration architecture, including:

HL7 (ORM/ORU), FHIR, and API-based integrations

Hub-and-spoke vs. point-to-point models

Data mapping and workflow configuration

Support requirements definition, solution design, and integration specifications.

Partner with internal software, product, and engineering teams to translate client needs into scalable solutions.

Oversee User Acceptance Testing (UAT) and end-to-end workflow validation.

Ensure integrations meet quality, performance, and operational standards prior to go-live.

Support troubleshooting, issue resolution, education, and escalation management.

Monitor post-launch performance and support issue resolution.

Partner with Customer Service, Lab Operations, and Product teams to address workflow or integration gaps.

Identify opportunities for scalability, standardization, and process improvement.

Support training and provide SME support to commercial and field teams.

Develop integration playbooks, best practices, and enablement materials.

Support deal strategy and client conversations as a technical and workflow expert.

These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.

BS/BA with 2+ years or Master’s with 1+ years of experience in:
Clinical informatics, healthcare IT, or EHR integrations
Client-facing implementation or consulting roles
Strong understanding of:
Healthcare workflows (clinical, operational, billing)
EHR systems (Epic, Athena, Cerner, etc.)
Integration standards (HL7, FHIR, APIs)
Experience leading client implementations and cross-functional projects.
Ability to communicate complex technical concepts to non-technical stakeholders.
Strong problem-solving, organizational, and stakeholder management skills.

Experience with Epic (including Aura), Athena, Quest, or lab integrations.
Epic certifications (Bridges, Beaker, Ambulatory, or related).
Experience with diagnostic labs, oncology, or population health programs.
Familiarity with clinical decision support (CDS) and patient engagement workflows.
Client-facing leadership and consultative approach.
Deep understanding of clinical + technical workflow intersection.
Ability to operate in a high-growth, ambiguous environment.
Strong cross-functional collaboration skills.
Process-oriented mindset with focus on scalability and quality.

Hours and days may vary depending on operational needs.

Working with dry ice may be necessary.

Standing or sitting for long periods of time may be necessary.

May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation.

Some lifting (up to 25 pounds) may be necessary.