Manager, Claims | Corporate Liability & Training

At Great West Casualty Company, we are committed to developing exceptional claims professionals while delivering outstanding service to our customers. We are seeking a Manager, Claims (Corporate Liability & Training) to lead, coach, and develop a team of liability claims professionals while driving training excellence across our organization. This is an exciting opportunity for a strong claims leader who is passionate about talent development, operational excellence, and building high-performing teams.

As the Manager, Claims (Corporate Liability & Training), you will provide leadership and strategic direction for liability claims operations and training initiatives. You will play a key role in developing future claims talent, ensuring consistent claims handling practices, and fostering a culture of continuous learning and professional growth.

Key responsibilities include:

• →Lead, coach, and mentor claims professionals handling liability review, non-injury, and minor injury claims.
• →Support the success and development of Claims Training Program graduates through ongoing coaching and performance management.
• →Oversee the Claims Trainer role, ensuring training effectiveness and alignment with organizational goals.
• →Develop, maintain, and enhance training materials, onboarding programs, and developmental resources.
• →Partner with claims leadership to identify training priorities and emerging skill development needs.
• →Serve as a liaison between regional operations and corporate training functions to ensure business needs are reflected in training strategies.
• →Promote consistency in training delivery, claims handling standards, and developmental practices across the organization.
• →Monitor claim quality, productivity, and service metrics, providing guidance to achieve strong results.
• →Foster a collaborative, accountable, and engaging work environment focused on employee growth and success.
• →Assist with recruiting, interviewing, hiring, performance management, employee development, and succession planning.
• →Build and maintain positive relationships with internal stakeholders, business partners, vendors, independent adjusting firms, and legal counsel.
• →Represent Great West Casualty Company professionally within the insurance marketplace.

• Bachelor's degree or equivalent combination of education and related professional experience.
• Minimum of 7 years of claims adjusting experience.
• Previous leadership, supervisory, mentoring, or training experience preferred.
• Strong knowledge of liability claims handling principles and best practices.
• Demonstrated ability to coach, develop, and motivate employees.
• Exceptional communication, relationship-building, and organizational skills.
• Ability to analyze performance metrics and implement strategies to improve results.
• Commitment to customer service, integrity, confidentiality, and continuous professional development.