Greenlight1mo ago

Customer Service Specialist

AtlantaRemoteFull Timemid

OtherEducation & TrainingCustomer Service SpecialistCustomer Service Training Specialist

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Quick Summary

Key Responsibilities

We are currently prioritizing candidates who are based in Georgia, Florida, or Texas.

Technical Tools

OtherEducation & TrainingCustomer Service SpecialistCustomer Service Training Specialist

Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest.

At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it.

We are seeking a Customer Support Specialist to help us continue to provide outstanding support to our customers. You will assist customers over the phone and email with any issues or questions regarding the Greenlight card and mobile application. The successful Customer Support Specialist will be passionate about helping customers and ensuring they are satisfied after every customer support interaction.

This role will report to the Customer Service Manager.

Professional, confident, and resourceful

Someone who can be a creative problem-solver while troubleshooting customer issues

Patient and kind while addressing customer questions and concerns

An active listener who can demonstrate genuine empathy to our customers

Responsible and able to self-manage (work from home)

Proficiency in multitasking and maintaining accountability for meeting daily productivity goals

Able to quickly learn about Greenlight’s products, services and policies

Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration

Actively listen to customers to confirm and clarify information and diffuse potential escalations

Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams

Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority

Effectively utilize software and internal tools to navigate customer accounts and solve issues

Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role

Adhere to all company policies and procedures

High School Diploma or equivalent

Exceptional customer service, active listening, and verbal and written communication skills

Proficiency with software, ideally CRM software, and strong typing skills

Experience troubleshooting technical issues and confidently managing complex customer concerns and escalations

Not sure this one’s for you? Don’t count yourself out. Show us what you’ve got and we’ll reach out if there’s a great fit.

Location: We are currently prioritizing candidates who are based in Georgia, Florida, or Texas.

Schedule Options (all time are listed in EST)

Schedule 1:
Monday - 12:00 - 9:00 pm

Tuesday - 12:00 - 9:00 pm

Wednesday - 12:00 - 9:00 pm

Thursday - 12:00 - 9:00 pm

Friday - OFF

Saturday - OFF

Sunday - 11:00 am - 8:00 pm

Schedule 2:
Monday - OFF

Tuesday - 12:00 - 9:00 pm

Wednesday - 12:00 - 9:00 pm

Thursday - 12:00 - 9:00 pm

Friday - 12:00 - 9:00 pm

Saturday - 11:00 am - 8:00 pm

Sunday - OFF

During the first week of your employment, you will be expected to come into the office. The exact number of days and dates will depend on your start date and the onboarding schedule.

Listing Details

Posted: March 25, 2026
First seen: March 29, 2026
Last seen: April 24, 2026

Posting Health

Days active: 26
Repost count: 0
Trust Level: 39%
Scored at: April 25, 2026

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Greenlight

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Greenlight Financial Technology offers a debit card and app for kids and teens, empowering parents to teach financial literacy through features like allowance automation, chore management, and spending controls.

Employees

750

Founded

2014

Domain

Jobs

External application · ~5 min on Greenlight's site

Please let Greenlight know you found this job on Jobera.