Senior Director, Cloud Operations

The Director, Cloud Operations leads cloud operations and production support functions, ensuring system reliability, performance, and operational efficiency. This role is responsible for stabilizing and improving production environments while driving operational discipline, automation, and measurable service improvements. May also lead targeted transformation initiatives where foundational capabilities or processes need to be established.

• Own end-to-end production support across all customer-facing and internal platforms
• Ensure high availability, performance, and recoverability of systems
• Establish and enforce incident management, problem management, and change control disciplines
• Drive measurable improvements in uptime, MTTR, and change success rates

• Lead multi-cloud and/or hybrid cloud operations strategy
• Ensure secure, scalable, and cost-optimized infrastructure environments
• Drive infrastructure automation and Infrastructure-as-Code adoption
• Oversee capacity planning, performance optimization, and resiliency engineering

• Oversee systems engineering standards, patching, configuration management, and platform lifecycle management
• Lead enterprise networking strategy, reliability, and modernization initiatives
• Reduce single points of failure and operational risk exposure

• Build and mature SRE and observability practices
• Implement monitoring, alerting, and automation frameworks
• Establish operational KPIs and executive dashboards
• Partner cross-functionally with Engineering, Security, and Product teams to improve production readiness

• Build, mentor, and retain a high-performing operations organization
• Establish clear accountability, ownership, and performance standards
• Foster a culture of urgency, collaboration, and continuous improvement