Quality Lead

Company Summary:   

As a rapidly growing global manufacturer of residential and commercial products, Greenworks is leading the charge toward a more powerful and sustainable future. With over 20 years of research and development, including over 1000 patents in outdoor power equipment, power tools, and lifestyle products, we’re pushing the limits of what battery technology can do to improve the quality of work and life. 

The Quality Lead is responsible for overseeing daily quality operations while leading and developing a high-performing team within a fast-paced operational environment.

This role serves as a hands-on leader, spending the majority of time on the production floor supporting employees, driving quality performance, ensuring compliance with safety standards, and coordinating cross-functional activities to improve product quality and operational efficiency.

Leadership & Team Development

• →Lead, coach, and develop the quality team to achieve operational and quality objectives.
• →Spend approximately 90% of time on the production floor engaging with team members.
• →Build strong working relationships across departments and service providers.
• →Oversee daily tasks based on individual team member skills and workload priorities.
• →Promote a collaborative, safety-focused, and continuous improvement culture.

Quality Operations

• →Perform and oversee quality audits ensuring accuracy and completeness.
• →Identify, document, and report quality complaints and non-conformances.
• →Assist with quality rework activities and improvement projects.
• →Monitor productivity and quality performance metrics.
• →Provide feedback to Supervisor/Manager of daily activities.
• →Support root cause analysis and corrective action activities.

Safety & Compliance

• →Ensure work is completed according to company safety policies and governing regulations.
• →Maintain compliance related to:
• →Hazardous material handling
• →Lift truck and PIT safety
• →Operational security standards

Equipment & Operational Support

• →Operate and train employees on Powered Industrial Trucks (PIT) including:
• →Forklifts
• →Pallet jacks
• →Other material handling equipment
• →Support operational needs as required.
• →Travel occasionally (<10%) to support quality rework initiatives at other locations. 

Work Schedule & Physical Requirements

• →Ability to work weekends, holidays, and overtime as business needs require.
• →Frequent standing, walking, and engagement on the production floor.
• →Ability to safely operate material handling equipment.

Required Skills and Experience

• →Minimum 1 year of leadership experience in an operations or warehouse environment.
• →Experience in reconditioning or rework operations preferred.
• →Strong technical aptitude and analytical problem-solving ability.
• →Ability to collect data, analyze trends, and draw valid conclusions.
• →Proven ability to lead teams while fostering teamwork and accountability.
• →Strong verbal, written, and interpersonal communication skills.
• →Highly organized with strong attention to detail.
• →Self-motivated with the ability to work independently with minimal supervision.
• →Comfortable working in a fast-paced, high-volume environment.
• →Experience working in cross-functional teams.
• →Computer proficiency in:
• →Microsoft Excel
• →Word
• →Outlook
• →PowerPoint
• →Knowledge of PIT operations and safety standards.

• High school diploma or GED required