Application Support Analyst – EDI Technician, FTP, Customs/ABI

Important IT company At the Latin American level, growth requires:

• Provide day-to-day application support for EDI transactions and file-based integrations. 

• Basic understanding of XML, JSON, fixed length message formats, etc 

• Troubleshoot EDI failures, missing/rejected files, formatting issues, data discrepancies, and transmission errors. 

• Coordinate with internal teams, clients, and vendors to resolve EDI processing issues. 

• Support EDI testing during client onboarding, Application fixes, enhancements, or application changes. 

• Support FTP-related activities, including coordination with the FTP group for requesting FTP accounts for vendor’s, password changes, connectivity issues, access updates, and file transfer requirements. 

• Troubleshoot file transfer failures, directory issues, permission problems, credential issues, and delayed or missing files. 

• Validate successful file movement after FTP password changes, configuration updates, or access modifications. 

• Ensure secure and accurate exchange of files between internal systems and external partners. 

• Support testing and validation of the layouts, including file structure, field mapping, formatting, required fields, and business rule compliance. 

• Identify and report layout mismatches, missing data, invalid values, or file formatting issues. 

• Coordinate with QA, development, business, and client teams for testing and issue resolution. 

• Participate in client/internal meetings to review layout requirements, testing results, defects, and required changes. 

• Support ABI/customs-related uploads and downloads and monitor customs data exchange processes. 

• Troubleshoot customs file failures, rejected records, missing shipment data, incorrect customs information, and processing errors. 

• Coordinate with business and technical teams to resolve customs processing issues. 

• Support reruns, retransmissions, and reprocessing customs/ABI files as needed. 

• Provide general Application support for Southern Border customers. 

• Monitor customer-impacting application issues, data flow problems, transaction failures, and processing delays. 

• Investigate application errors, system exceptions, failed jobs, and data processing issues by analyzing logs, file outputs, error messages, and reports. 

• Coordinate with development, QA, infrastructure, database, FTP, business, and vendor teams for timely resolution. 

• Review, track, and support open changes in SMC or similar service/change management tools. 

• Verify Application defects, application errors, change requests, and support tickets. 

• Update tickets with investigation details, root cause notes, resolution steps, and current status. 

• Support change validation, post-implementation verification, Application readiness checks, and SLA-focused follow-up. 

• Provide test support for enhancements, client changes, Application fixes, and system upgrades. 

• Perform or coordinate retriggers, reruns, retransmissions, and reprocessing failed files, jobs, transactions, or application processes. 

• Validate successful completion of retriggered or reprocessed transactions and confirm business impact resolution. 

• Maintain documentation for testing outcomes, defects, retrigger steps, and resolution details. 

• Strong experience in Application Support, EDI Support, or Integration Support. 

• Hands-on experience with EDI transactions, file-based data exchanges, FTP/SFTP/FTP2 processes, and Application troubleshooting. 

• Experience coordinating with FTP/infrastructure teams for password changes, access issues, connectivity problems, and file transfer requirements. 

• Experience with testing, structured file validation, data mapping, and file troubleshooting. 

• Knowledge of ABI/customs processes, including uploads, downloads, and customs-related data flows. 

• Familiarity with ticketing/change tools such as SMC, ADO, ServiceNow, ELF, Jira, or similar. 

• Strong analytical, problem-solving, communication, stakeholder coordination, and documentation skills. 

• Job type: Remote.

  Location: Mexico

  Salary: $95,000 GROSS

  Benefits: Excellent superior benefits.

• Experience in logistics, shipping, transportation, customs, supply chain, or cross-border operations. 

• Experience supporting Southern Border customer applications or customs-related systems. 

• Basic SQL knowledge for data validation and troubleshooting. 

• Knowledge of flat files, delimited files, XML, JSON, or other EDI formats. 

• Experience with batch monitoring, job reruns, file reprocessing, and Application validations. 

• A plus if a candidate has Cargowise experience.