IT End User Support - Specialist PJ

📢 Oportunidade de Trabalho - Técnico de Suporte (PJ)
💼 Formato: Pessoa Jurídica (PJ)
💰 Remuneração: R$ 4.000,00 mensais
📍 Local: The candidate needs to work 3 days in Sao Paulo: Alameda Ministro Rocha Azevedo, 38

and 2 days in Suzano: Avenida Jorge Bel Maluf, 2163
🗓️ Horário: Segunda a sexta-feira, horário comercial

• he IT End User Support Specialist will provide general support for end-user computing. The role holder is also responsible for field service and support for our IT network infrastructure.

  The IT End User Support Specialist will work with multiple cross-functional teams and act as liaison for the global IT organization and for the business team members located at the facility.

  Responsibilities

  • Provides Level 1 and Level 2 support all end-user computing solutions including mobile devices, computers, peripherals (monitors, headsets, docking stations), and printers.

  • Provides supports conference room equipment, digital signs, TVs, and other miscellaneous equipment.

  • Monitors open IT incidents and support requests and collaborate with appropriate IT engineering and operations teams to resolve incidents or support requests involving IT services.

  • Track and mange IT assets which are deployed at locations for which they are assigned to support.

  • Provides field service and support for IT projects including IT end user computing and IT network equipment.

  • Facilitate and coordinate on behalf of IT project teams to ensure facility utilities such as, Power, HVAC, Fiber, and Copper cabling are provided.

  Qualifications:

  • A+ certification or equivalent fundamental computing hardware and operating system experience

  • Three or more years of IT end user support experience, some of which being in a manufacturing environment

  • Fundamental knowledge of Windows platforms, Windows 10, Windows Server 2019, and 2022

  • Fundamental knowledge of MS O365 applications, including web based and locally installed on end user device

  • Fundamental knowledge of mobile device support experience, including use of Intune for enrollment and configuration of iOS and Android mobile devices.