Product Specialist / Pavement and Transportation

The Product Specialist / Pavement & Transportation supports GSSI customers and internal teams through deep technical knowledge of pavement evaluation, transportation infrastructure applications, and GSSI’s specialized product portfolio. This role provides advanced technical support, creates application specific training programs, conducts in-field engagements, and contributes critical application feedback to enhance our Pavement and Transportation roadmaps.

Key Responsibilities: 

• Collaboratively provide Tier 2/3 product support and troubleshooting for GSSI hardware and software, with an emphasis on GSSI’s pavement and transportation products
• Conduct and lead customer training, onboarding, and field implementation of GSSI products
• Contribute to application notes, technical guides, FAQs, and internal knowledge bases 
• Collaborate with sales for technical demos, pre-sales support, and post-sale follow-up 
• Capture and communicate customer feedback to Product Management for roadmap consideration 
• Participate in product testing, validation, and support readiness for new releases 
• Assist at trade shows, webinars, and events as a technical representative 
• Along with peers, create, maintain, and update online LMS training content to help customers achieve success with GSSI products.

Education, Skills & Qualifications: 

• Bachelor’s degree in a technical field preferred; instructional experience or certification a plus.
• A minimum of 2 years of experience with pavement process control, including in the lab or in the field
• 3+ years in a technical support, applications, or product-focused role (GPR or field instrumentation experience a plus) 
• Strong technical and problem-solving skills with the ability to communicate clearly across audiences 

Travel Requirements: 

This position will require 25% - 50% travel.  Some international travel may be required. 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk hear, and use fine motor skills. The employee is frequently required to stand, walk, sit, and reach. The employee is occasionally required to bend, kneel, squat, climb, and lift. The employee must occasionally lift or carry a maximum of 90 lbs.  Finally, the employee is frequently required to drive an automobile.