Deskside Support Technician

Job Description:

• Level I support for Network/LAN/Telephony
• Request accounts and access for new users
• Install standard image for new and re-image systems, perform data conversion
• Terminate, dispose of, and relocate assets as needed
• Provide parts and labor for all services required for computers, and other

Related devices for both in-warranty and out-of-warranty issues

• Provide IMAC (Install/Move/Add/Change) services for all desktops, laptops, and other

Related Devices

• Manage Service Request to meet the SLA requirement
• Coordinate with next Level support for any open issues
• Create service tickets for service tracking
• Monitor service request tickets

Job Requirements:

• Willingness to work flexible hours if needed
• IT Desk Side support experience
• Strong verbal and written communication