Business Support Specialist

About the team: 

Our Business Operations Team is passionate about providing the best customer experience for our business clients. We are a diverse group who love to work hard and play even harder.

Who we are looking for: 

Are you a team player, love competition, and live by a “work hard, play hard” motto? If so, the role of Business Support Specialist (Order Management) may be for you. We are looking for someone who loves a fast-paced environment, is able to be fluid as challenges arise, solutions-based thinking to help us deliver the highest level of customer experience in Guam. Still interested? Apply today, we’d love to speak with you!

Still interested? Here’s what the role looks like: 
The Business Support Specialist (Order Management) is responsible for ensuring accurate, timely, and compliant processing for high-value wholesale and enterprise customers. This role is responsible for end-to-end order management, documentation validation, system entry, and coordination with cross-functional teams to support successful service delivery. This role is integral to GTA's stated mission of providing service to our clients with simplicity, speed, and agility from opportunity closing through service activation and support. You will also:

• Receive, log, and validate all Carrier and Enterprise service requests and orders in a CRM.
• Ensure orders are complete, accurate, and aligned with submitted customer documentation.
• Review contracts and service orders for acceptance, confirming required approvals, signatures, and credit authorization.
• Validate and upload all supporting documentation.
• Accurately enter service details into Omnia and ensure proper service configuration.
• Generate service tickets and confirm data integrity across operational systems.
• Route complex or multi-service orders to Service Delivery or Project Management teams as required.
• Auto-schedule standard or low-complexity orders using FST in accordance with established workflows.
• Maintain proactive communication with Sales, Billing, Service Delivery, and other stakeholders regarding order status, exceptions, and dependencies.
• Identify and resolve order discrepancies to prevent delays or billing issues.
• Ensure all orders adhere to internal policies, contractual obligations, and regulatory requirements.
• Maintain organized, auditable records for all Carrier and Enterprise orders.
  

This is what you need to have: 

• Minimum HS Diploma or GED equivalent; college degree is preferred but not required
• Experience in telecommunications order management or business operations
• Strong attention to detail and accuracy in documentation and system entry
• Knowledge of Carrier and Enterprise service workflows
• Experience working with order management systems (Omnia or similar preferred)
• Strong organizational and communication skills
• Ability to manage high order volumes and competing priorities
  
• Perform other duties as assigned
  

Preferred Qualifications: 

• Experience supporting multiple service types across Carrier and Enterprise accounts
• Familiarity with cross-functional telecom operations (Sales, Billing, Service Delivery)
• Understanding of telecommunications compliance and documentation standards
  

Still Interested? Apply today!

GTA Val-You’s:

Our Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer.

Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer

Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Read more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices.

Other applicable federal employment laws include Family Medical Leave Act (FMLA) and  Uniform Services employment and Reemployment Act (USERRA).

Accommodations for Applicants with Disabilities

Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at humanresources@gta.net or call us at (671) 644-0300.